QA Engineer - Ecosystem (CRM Integration)

Aircall

Paris, FR
  • Job Type: Full-Time
  • Function: Engineering QA
  • Post Date: 02/24/2021
  • Website: aircall.io
  • Company Address: 11 Rue Saint-Georges, 75009 Paris, France

About Aircall

Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative. Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues, and it is designed to take the headache out of what should be a delightful moment of human connection.

Job Description

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015, and we care about our growing base of 6000+ customers.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, and remote locations.

As a QA Engineer in our Ecosystem team, you will design, develop and execute exploratory and automated (functional and technical) tests to ensure product quality. You will create detailed, comprehensive and well-structured test plans and test cases, debug, define corrective actions, review system requirements and track quality assurance metrics.

You mission @Aircall:

        Create detailed, comprehensive and well-structured test plans and test cases
        Estimate and coordinate quality testing activities with feature teams
        Review quality specifications and technical design documents to identify system requirements in order to provide timely and meaningful feedback
        Automate functional and technical tests
        Report and document technical issues
        Identify, record, document thoroughly and track bugs
        Perform thorough regression testing when bugs are resolved
        Monitor debugging process results
        Track quality assurance metrics, such as defect densities and open defect counts
        Stay up-to-date with new testing tools and test strategies

A little more about you:

        4+ technical QA testing experience
        Strong ability to automate functional and technical end-to-end tests
        Significant experience testing REST APIs
        Strong troubleshooting skills
        Strong ability to plan and execute testing during the development phases and mitigate any issues
        Ability to multi-task, resourceful, familiar with testing tools/standards
        Proficiency in English
        Detail-oriented with good written and verbal communication skills
        Agile team experience
        You are passionate in delivering high quality product and amazing user experiences
        You are able to make significant impacts in an ever-evolving and competitive landscape
        You are highly organized and pay attention to detail
        You are force of proposal and an excellent team player
        You constantly strive for improvement and challenges are a source of motivation for you
        You are interested in CRM applications and already have knowledge in his field (Salesforce, Zendesk, Hubspot…)
        You like to participate in writing specifications

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

 Key moment to join Aircall in term of growth and opportunities
 Our people matter, work-life balance is important at Aircall
 Fast-learning environment, entrepreneurial and strong team spirit
 35+ Nationalities: cosmopolite & multi-cultural mindset
 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.