Technical Support Engineer


New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/11/2021
  • Website:
  • Company Address: 335 Madison Ave., Floor 5, Suite E, New York, New York 10017, US

About Timescale

Timescale is addressing one of the largest challenges (and opportunities) in databases for years to come: helping developers, businesses, and society make sense of the data that humans and their machines are generating in copious amounts.

TimescaleDB is the only open-source time-series database that natively supports full-SQL, combining the power, reliability, and ease-of-use of a relational database with the scalability typically seen in NoSQL systems

Job Description

The right candidate will be comfortable providing deep technical support and interacting with customers on a day to day basis. You should have deep experience with relational databases and PostgreSQL, and have or be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; we are currently looking for candidates from Europe, Middle East, and Africa.


  • Create successful customers through outstanding responsiveness, consultative interactions, and follow-through. 
  • Work in a dynamic startup and team, requiring the ability to shift focus quickly.
  • Help with all stages of customer journey, from pre-sales to long-term production deployments.
  • Continually improve, optimize, and evolve support systems and processes.
  • Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.


  • PostgreSQL expert at scale: administration, data modeling, query optimization
  • Experience with Kubernetes preferred.
  • Experience as a technical support professional with external customers.
  • Strong aptitude to understand and learn new software products.
  • Know TimescaleDB! You should download and test it out before you apply.
  • Strong verbal and written English communication skills.


  • Remote-first culture
  • Stock options
  • Flexible PTO and family leave
  • Educational self-improvement benefits
  • Awesome coworkers

About Timescale:

Time series is everywhere, and Timescale is helping developers and companies make sense of it.

Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, SaaS services, finance and crypto, utilities, gaming, telecom, ad tech, oil & gas, logistics, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring, IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on-premise, and cloud deployments.

The Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.