Technical Solutions Engineer (TAC)

Arista Networks

Sydney, AU
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/13/2021
  • Website: www.arista.com/en
  • Company Address: 5453 Great America Parkway, Santa Clara, CA , 95054

About Arista Networks

Arista Networks was founded to pioneer and deliver software driven cloud networking solutions for large datacenter storage and computing environments. Arista’s award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Committed to open standards, Arista is a founding member of the 25/50GbE consortium. Arista Networks products are available worldwide directly and through partners.

Job Description

Arista Networks is a world leading vendor of congnitive cloud networking solutions for mission critical Data Centre and Campus environments

Job Description

Arista Networks is looking for technical solutions engineers to join our world class support team. An Associate Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions.You will  have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross functional interaction with HW,SW and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking, customer interaction skills and communication skills. 

Responsibilities

● Post-sales technical support of Arista Campus products and solutions.

● Respond to customer product inquiries via telephone or email.

● Resolve customer concerns raised during installation, operation, maintenance, product  application, or compatibility matters.

● Troubleshoot problems with hardware equipment and software applications and recommend corrective action.

● Recreate customer network issues in a dedicated lab environment (as needed).

● Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

Knowledge of core networking concepts and protocols such as:

ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP

Desired skills:

  • Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)

  • Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark are highly desired.

  • Programming/scripting (C++, Java, Python, Perl, JavaScript, shell) highly desired

  • Familiarity with TCP/IP and the traditional networking technologies required

  • Linux OS navigation require

  • Containers (Kubernetes, Docker, etc.) highly desired

  • SDN networking concepts highly desired

Education: 

  • Minimum education is a BS in a technical field (CS/Networking majors preferred). 

  • Industry certifications preferred. 

  • Prior customer-facing experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.