Job Description
Responsibilities
- Support all company employees and technology including but not limited to software, hardware, AV equipment, POS, mobile devices, basic networking and more
- Special focus on operational equipment in our warehouses and retail locations
- Manage daily ticket queue and tasks while following department process and SLAs
- Manage and deploy hardware, accessories and software for users and projects
- Assist with employee onboarding and offboarding tasks
- Manage and deploy annual computer upgrades
- Create, test, update and deploy software upgrades via automation tools
- Complete repairs on defective equipment or manage their service
- Order service parts for warranty equipment and perform repairs
- Prepare and sell/donate out of service equipment
- Work with IT team to develop training curriculum and perform training
- Manage multiple different technology projects across all areas of the company
Qualifications
- College degree preferred
- 4+ Years Macintosh desktop support experience
- Experience with Unix/Shell Scripting and electronic deployment or MDM tools a plus
- Proven ability to provide exceptional customer service
- Ability to manage multiple projects and tasks simultaneously
- Attention to detail including ability to work with numbers and financials
- Ability to work flexible hours, including evenings and weekends when required
- Able to effectively communicate technical information to non-technical audiences
- Ability to work overtime with little advance notice
- Position will be “on call” after hours on a rotating schedule
- Position will require travel between multiple local offices
- Position may require travel out of state
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our
California Privacy Rights Notice for Job Applicants.
