RFP / RFI Writer (Remote)


New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 05/27/2021
  • Website: www.narmi.com
  • Company Address: 335 Madison Avenue, Floor 16, New York, NY, 10017

About Narmi

Narmi offers state of the art digital banking and digital account opening platforms to financial institutions. The platform – built for the enterprise – allows financial institutions to open accounts in less than 2.5 minutes, and then grow that relationship over a lifetime through intuitive mobile and online channels. Every single product at Narmi integrates with leading core banking systems.

Job Description

Narmi transforms America’s financial institutions into digital-first institutions. Over the past three years, we’ve grown 100%+ year-over-year, have built and implemented multiple products and have established one of the highest net revenue retention (i.e. how much revenue increases from your existing customer base) metrics in our industry. This means our customers love us and want to buy more products from us.
Our award-winning digital banking and digital account opening platforms have moved millions of dollars and opened thousands of accounts since inception. In fact, the #1 online bank in the country (Radius Bank), leverages Narmi for their entire digital bank. Another Narmi customer - Berkshire Bank - partnered with Narmi to deliver the best customer onboarding program in the country.
Narmi's Co-Founders previously ran a financial institution as CEO and CTO so understand the challenges and needs of the market first-hand. This gives us a unique competitive advantage and heavily influences our product and engineering efforts.
The nature of the sales process to financial institutions can be complex and often requires a Request for Proposal (RFP) or a Request for Information (RFI). It is essential we put our best efforts into these documents. The RFP Writer will spend 70-80% of their time developing these complex documents detailing different aspects of Narmi's platform as it pertains to the potential customer's specific questions. This position is expected to coordinate with other departments and understand terminology and functionality found within the software that is important to the proposal while at the same time conveying value to the requester. Over time, this information should live with this person and in a knowledge base. The remaining 20-30% of their time will be supporting the Sales Team by answering ad-hoc product questions and curating the aforementioned internal sales and customer success knowledge base.


    • Maintain an in-depth working knowledge of the Narmi Platform and how it can be configured, customized and implemented to meet customer requirements
    • Take ownership of assigned "Requests for Proposal" (RFPs) and "Requests for Information" (RFIs) and develop timely, high-quality and competitive proposals that are compelling.
    • Understand the unique needs of the prospect and industry to suggest and articulate the right solution
    • Identify and define scope of services, coordinate with departments and employees to gather and incorporate content and ensure completeness
    • Develop and maintain the most current product knowledge. Remain current on new developments in banking technology.
    • Maintain a RFP database as well as document commonly asked questions in an "FAQ" database for future reference


    • 4+ years working in a digital banking or digital account opening setting. Experience in business related digital banking functionality is a plus.
    • High level of internet literacy is a must, with strong knowledge of web systems, tools, and applications
    • Excellence in Microsoft Excel, Powerpoint, Word and high capacity to learn new technology tools (Slack, Wrike, Github, Zenhub, etc.)
    • Ability to manage and hit multiple deadlines
    • Demonstrated excellent written and verbal communications skills including technical writing

Benefits & Perks

    • An extremely intelligent and capable team that you can learn from and contribute to
    • Competitive salary
    • Robust health benefits packages including access to a 401k and various medical, dental and vision plans, as well as fitness reimbursement
    • Work from anywhere perk, student loan assistance and work from home allowance
    • Regular company-wide social events
    • Full transparency into company metrics, goals and future initiatives
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.