Closing Operations Leader

Spruce Holdings

Plano, TX, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/01/2021
  • Website: spruce.co
  • Company Address: 50 Broad St. Ste 704, New York, NY, 10004

About Spruce Holdings

The first digital-native title company

Using a data-driven approach, Spruce replaces decades-old practices and provides a modern partner in the mortgage process, creating a one-stop shop for a smoother closing.

Job Description

About Spruce
 
Spruce is the platform enabling modern real estate transactions. We work with forward thinking mortgage lenders, real estate companies and investors, and we believe the future of real estate will be driven by automation, efficiency and digital experiences, and we provide the products and services necessary to make that happen.

What you'll do

    • Oversee quality and quantity of all our national closing operations 
    • Work closely with our Client Success and Client Collaboration teams to build the tools and software that help us delight our clients and increase product adoption
    • Directly manage four pod leads and influence and support the success of the teams that report to them
    • Be the internal customer to our Product team to build towards software that changes the face of residential real estate transactions
    • Develop our playbook for resilient, effective, best-in-class national closing operations and lead the team to work in ways that help Spruce scale
    • Attract and maintain a high-performing team of hard-working closing ops associates to serve the needs of our clients

Requirements

    • Experience in a management role over closing operations; ideally as a manager of managers
    • Familiarity and comfort working in a national model
    • Experience building high-volume workflows and processes 
    • Interest in working in a startup environment; being a part of creating the tools and processes your team will use
    • Experience rapidly growing a team, hiring, learning, and partnership with a People Ops team
    • Comfort managing to fast-paced and flexible business objectives
    • Excited to be a representative of Spruce’s values with employees
We are proud of the team we’re building. We're committed to equal opportunity employment -- and beyond. We believe diverse experiences and perspectives build a stronger team and a better product. We welcome fresh perspectives and challenge our own assumptions to make Spruce better. The more inclusive we are as a company, the better we can serve our customers.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.