Alumni Success Manager


London, GB / England, GB
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 01/13/2021
  • Website:
  • Company Address: WeWork Building 119 Marylebone Road , London, United Kingdom, NW1 5PU

About WhiteHat

WhiteHat is a tech startup on a mission to create a diverse group of future leaders. They are doing this by building an outstanding alternative to university through apprenticeships.

Job Description

We’re WhiteHat. A tech start up on a mission to create an outstanding alternative to university. By delivering training in partnership with world-class content providers, through a combination of 1:1 coaching a vibrant and supportive apprentice community and cutting-edge tech, we offer apprenticeships that genuinely rival the learning experience at elite universities.

We raised a $16m Series A round last year, led by some of the world’s leading investors (including Index Ventures, Lightspeed Venture Partners and Salesforce Ventures). We were also listed as one of LinkedIn’s top startups and a Forbes ‘Ones to watch’ for 2020. We want to build an iconic company that becomes one of the great European businesses of our generation.

Building a pioneering community offer and experience for all of our apprentices is critical to the success of the business. The WhiteHat Community is a diverse network of 2,000+ apprentices and alumni. Through their membership of the Community, they have access to a host of opportunities designed to support their growth and achieving their goals, and connecting with other members to build their personal and professional network.

Your mission

We are looking for an accomplished, creative and entrepreneurial Alumni Success Manager to design and deliver a world-class experience for our growing community of apprentice alumni. The alumni experience at WhiteHat will be designed to:

  • Ensure alumni define and achieve success soon after their apprenticeship
  • Create passionate and vocal advocates of WhiteHat and apprenticeships; helping to change societal perceptions of apprenticeships
  • Encourage the uptake of additional apprenticeships with WhiteHat as part of a journey of lifelong learning with us

Once here you will

  • Be accountable for delivering a high-quality alumni experience, both offline and online, as measured by metrics that you’ll help define
  • Listen to the apprentice alumni community to understand their wants, needs and assess their satisfaction with the alumni experience
  • Develop and coordinate programs and projects that are designed to foster alumni engagement and success
  • Develop and facilitate programs and projects that are designed to strengthen alumni’s feeling of connection to the WhiteHat community
  • Continuously assess the impact and ROI of alumni efforts, in support of developing priorities for future initiatives
  • Be the “voice of alumni” within WhiteHat; advocate to ensure that the alumni voice is represented and considered in company planning
  • Serve as the primary initial point-of-contact for WhiteHat alumni
  • Maintain strong relationships with our alumni community and help facilitate introductions between network members to add value,
  • Design and execute communications to support, inform and engage the alumni community

What you bring

  • 5 years+ relevant experience in a fast-paced, entrepreneurial setting with strong relationship management and program management responsibilities
  • Skills to be an exceptional relationship builder, communicator and have strong project management skills
  • Passion to create a world-class and inclusive alumni member experience and evangelical advocates for apprenticeships and WhiteHat
  • A creative approach to problem solving at scale
  • An analytical mindset and comfort with using data to inform decisions
  • Experience successfully listening to a community through user research
  • Experience in using marketing automation platforms (Mailchimp, Dotmailer, Iterable etc) and building data-driven CRM campaigns
  • Exceptional written and verbal communication skills
  • The ability to work collaboratively - this role will work closely with individuals across the business and the right candidate will be experienced and comfortable collaborating in remote and in-person environments
  • An analytical and strategic mindset - always looking for ways to learn and improve
  • An understanding of behavioural science theory related to community engagement
  • An appetite for work & bias for action - we are a relatively small team with big ambitions


Apart from working with a smart, passionate and highly motivated team on a mission you care about, you will also get:

  • Equity. One of our core values is “we are all owners” so we make sure everyone has a piece of the pie
  • 27 days holiday plus bank holidays to keep the tank topped up
  • Perkbox benefits, for everything from phone insurance to gym membership
  • Access to Spill, a mental health platform that will let you access video therapy through Slack, making emotional support open to everyone in just a few clicks
  • When we are back at our Baker Street office there will be drinks, snacks and regular treats which can be enjoyed in the summer from the balcony on the 5th floor and option to join our pub quiz every Friday (currently done via zoom!)
  • Opportunities for some flexible/remote working to ensure a good work to life balance.


We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Apply for this job

Related Jobs

Senior Learning Designer

WhiteHat - London, GBEngland, GB

Assessment Administrator

WhiteHat - London, GBEngland, GB

Learning Designer

WhiteHat - London, GBEngland, GB

Associate Data Coach

WhiteHat - London, GBEngland, GB

Data Coach

WhiteHat - London, GBEngland, GB
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.