Global Head of KYC Operations


Budapest, HU
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/15/2021
  • Website:
  • Company Address: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, United Kingdom

About TransferWise

TransferWise is the clever new alternative to banks and brokers, that allows people to transfer money abroad at a lower cost than ever before. It uses technology developed by the people who built Skype and PayPal to remove all the fees the foreign exchange industry has kept hidden for decades. Customers transfer more than half a billion pounds every month using TransferWise, putting £22 million back in their pockets - and that's a number that is growing rapidly!

Our culture is driven by empowering people to make intelligent decisions with our customer at the centre. We hire intelligent people, and believe they can reach their full potential when given the autonomy to experiment and develop innovative ways to deliver a better product.

Our people are extremely proud of working here and that shows through the commitment and passion in everyday life at TransferWise. This is a place where you will develop yourself as well as make a very visible difference for people worldwide.

Job Description

We’re looking for a Global Head of KYC Operations to join our growing team in Budapest or Tallinn. This role is a unique opportunity to have an impact on TransferWise’s mission, grow as a leader and help save millions more people money.

Your mission: 

TransferWise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

Your mission is to drive a global strategy focusing on efficiency and automation that will help millions more potential customers save money by using TransferWise.

Here’s how you’ll be contributing to the KYC team:

  • Build and develop a robust and compliant customer on-boarding program
  • Lead the design of the vision and strategy, in making the process faster, easier and cheaper with a clear customer focus
  • Build and develop a people strategy that allows execution upon the vision – cross functions and locations
  • Drive improvement initiatives and manage an efficient process while providing continuous effective risk management and control
  • Set KPIs and developmental objectives across the current team of nearly 280 people (regional teams across 5 offices across the globe) and growing
  • Utilise data and user research to optimise our on-boarding experience and transform how we currently fight financial crime and fulfil regulatory obligations
  • Oversight of team’s budgets and high level reporting.

 This role will give you the opportunity to:

  • Develop in-depth knowledge of TransferWise’s customers and products and how we are achieving Money Without Borders
  • You’ll have a big part in defining the vision and also making it happen
  • Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen
  • Inspire teams with your ideas, knowledge and self-starting attitude.

A bit about you:

  • You have excellent communication skills
  • You have in depth understanding of legislature and regulations around customer verification and it’s commercial and customer impact
  • You’re data-driven, with a head for numbers, you know how to prioritise the impact you have on our customers through KPIs (we want to see examples of how you’ve moved metrics before)
  • You’re customer-focused at heart. At TransferWise our customers always come first, so you’ll be passionate about making a real difference to their lives
  • You can continuously reshape organisational best practices to provide the highest levels of customer satisfaction
  • You naturally see ways to optimise and work efficiently
  • You can guide the thinking towards automation and outsourcing, where required
  • You can define the problem, set SLAs accountability, utilise tools and processes
  • You can set hiring strategies and further build, grow and hire leads
  • You can balance a regional vs global strategy.

Some extra skills that would be awesome:

  • It’d be great if you have built operational teams that have enabled a business to grow rapidly
  • You’ve worked in a highly regulated industry
  • You’ve worked with product teams to prioritise cross functional projects that drive efficiency and scaling of manual work.


PS! If you’re interested in the position, please apply by submitting your CV and cover letter in English, and answering the application questions.

In your cover letter please share with us in no more than 300 words about your experience in leading the design of the vision and strategy for an operational division.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.