DevOps Support Engineer


Karachi, PK
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/10/2021
  • Website:
  • Company Address: 227 Y, Defense Housing Authority, Lahore., Lahore, Punjab 54000, PK

About Airlift

Founded in 2019, Airlift is building Pakistan’s largest public transportation network. Our mission is to solve the pain of commuting and making a positive impact on the lives of people. Airlift offers a safe, reliable and affordable solution for the masses.

Job Description

About Airlift:

Airlift is building the world’s first decentralized logistics platform with transit and delivery solutions that enable and empower local communities. We view mass transit as a prerequisite for economic development and our delivery platform (Airlift Express) as an efficient way to move goods around urban ecosystems.


In the first 12-18 months, Airlift has secured $24M+ USD in venture financing and has scaled the business to multiple tens of thousands of daily customers. We are backed by First Round Capital, a premier venture capital firm based in San Francisco (known for its seed stage investment in Uber, Square and other billion-dollar enterprises).


About the Role:

The DevOps Support Engineer is a key role responsible for implementing, monitoring, fixing and escalating mission-critical infrastructure lifeline issues. Given Airlift’s emphasis on Cloud technologies, the role requires a combination of sound technical skills and strong interpersonal, communication and time management skills. A lot of Airlift’s core architecture relies on web-based technologies and to ensure that Airlift's systems are available 24/7 all year round, the DevOps Support team works around the clock (in multiple shifts) in collaboration with the DevOps Engineering team. The support engineer will be a member of the DevOps Support team, responsible for supporting application releases, deployment, configuration activities and 24/7 monitoring and uptime. 


  • Reporting and fixing key infrastructure issues on the cloud as they arise throughout the day (and night),
  • Maintaining various already setup environments according to AWS best practices including: maintenance of Cloudfront distributions, S3 buckets and policies, IAM management, Route53 DNS settings, ALB configurations and health checks, Elastic Beanstalk environments, ECS Fargate, RDS, Cloudwatch Dashboards and Logs, Elasticache, EC2 instances and AWS native CI/CD.
  • Identifying issues via Cloudwatch Logs, Athena and Dashboards and escalating them to the technology team, (having experience of setting up Athena, Cloudwatch will be a huge plus) 
  • Monitoring the deployment of new modules and fixes to the different environment at any time and identifying the root cause if they fail.



  • BS level technical degree required; Computer Science or Mathematics background preferred,
  • At least 6 months of AWS Cloud computing experience,
  • Basics of programming knowledge / syntax familiarity (NodeJS, PHP, Python, and Linux),
  • Experience with creating and executing automation processes, cloud infrastructure troubleshooting, Linux/Unix Administration, SQL and NoSQL databases, Elastic Search, Logstash and Kibana, Performance Testing and Security Testing, and APM Tools,
  • Strong verbal and written communication skills,
  • Ability to understand and follow the daily support rotations and escalation matrix,
  • Key understanding of the significance of 24/7 uptime,
  • Capability to understand and learn tier1, tier2, tier(n) support.
  • Knowledge of best practices and IT operations in an always-up, always-available service,
  • AWS Certifications is preferred.


What We Offer:

  • The opportunity to work alongside an exceptionally talented team,
  • An exciting and fast-paced business directly impacting Pakistan's environmental and economic landscape, 
  • A high-impact role with meaningful work in an area that is of crucial significance for the business,
  • High levels of autonomy in strategy and decision-making,
  • Competitive remuneration,
  • Flat hierarchies, with short and open channels of communication,
  • A meritocratic and rewarding work culture built around core values of teamwork, growth, execution and appreciation. 

Just So You Know:

Airlift is an Equal Opportunity Employer and strictly prohibits discrimination of any kind. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on business needs, job requirements and individual potential and qualifications, without regard to race, color, age, religion, orientation, gender identity, national origin or disability. 

The Airlift team is diverse -- we welcome and learn from different individual experiences and points of view that our teammates bring to the table. We're excited to have you inspire us with yours!

Related Jobs

Senior Software Engineer (iOS)

Airlift - Karachi, PK

Senior SQA Engineer

Airlift - Karachi, PK

Software Engineer (Android)

Airlift - Lahore, PK

Lead Software Engineer (iOS)

Airlift - Karachi, PK

Lead SQA Engineer

Airlift - Karachi, PK
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.