Customer Success Representative (1pm-10pm)

Justworks

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/12/2021
  • Website: justworks.com
  • Company Address: 151 W 26th St. 12th Floor, New York, NY, 10001

About Justworks

Justworks takes the busyness out of growing a business and alleviates the unknown. We’ve combined a simple platform and exceptional 24/7 customer service with the power of a PEO, so all teams have more time to focus on what matters. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place.

Job Description

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who you are

Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

What you'll do

  • Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack)
  • Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
  • Manage queue of open issues to deliver timely and effective solutions - escalating when necessary
  • Communicate bugs and user feedback to our Product team
  • Help with customer retention and contribute recommendations for improving our product and processes

Qualifications

  • Must be available to work in New York City
  • Customer support skills and comfort handling challenging situations over the phone - ability to be empathetic, compassionate, responsive and resourceful
  • Strong written and verbal communication skills with acute attention to detail
  • Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
  • Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
  • Spanish language capability, or other second language at business conversation level, a plus
  • Passionate about a career in customer success
  • Self-driven to be productive and seek out self-improvement
  • Equally compassionate to your teammates as you are to your customers
  • Committed to delivering service excellence in every customer interaction
  • Excited by opportunities to drive process improvements

Visa sponsorship for this role is currently not available.

Diversity at Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.