Sales Engineer

Aisera

Seattle, WA, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/12/2021
  • Website: aisera.com
  • Company Address: 1121 San Antonio Rd Suite C202, Palo Alto, CA, 94303

About Aisera

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Job Description

What we do: AI Service Management (AISM) 

 

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

 

The role

At Aisera, we’re building a world class Sales Engineering team, where each individual loves to move fast, be challenged, and win. This role sits squarely between Sales and Engineering. You will partner with these teams to help bridge business and technology, helping customers realize the art of the possible with cutting edge Conversational AI. Your job is to do what it takes to get the technical win and “tee it up” for the sales team to close the deal. You will also partner closely with the post-sales teams to ensure your customers are able to successfully harness the power of Aisera. 

 

This is a small, but very important team. You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.

 

What you get to do

  • Active participant in the sales process, with an emphasis on technical discovery diligence
  • Own the technical product overview and objection handling aspects
  • Build and deliver compelling demos to showcase the art of the possible
  • Define, build, and execute Proof of Concepts
  • Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
  • Lead coordination of additional Aisera technical resources to help secure the deal
  • Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch
  • Own collecting and driving product feedback

Who you are

  • 5+ years of experience as a Sales Engineer or Solutions Architect working with enterprise software solutions.
  • Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our prospect and customer organizations.
  • Sales Acumen: Required to be an active partner to AEs in the sales process. Ability to understand customer challenges, pains and opportunities and articulate Aisera's value accordingly.
  • Team Player: Required to collaborate closely with all necessary stakeholders - both internal and external - to help drive successful close of deals and to help launch customers into production successfully.
  • Bachelor’s or higher degree in computer science, engineering, or related technical field
  • Hands on experience with java, javascript, python, or other scripting / programming languages
  • Experience with IT, IT Automation, and Technical Support systems is a big plus
  • Familiarity with AI/ML and related technologies

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.