Senior Technical Support Engineer

Cloudian

Milan, IT
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/22/2021
  • Website: cloudian.com
  • Company Address: 177 Bovet Road Suite 450, Suite 300, San Mateo, CA, 94402

About Cloudian

Cloudian is the most widely deployed independent provider of object storage systems, with the industry’s most advanced S3 compatibility and an extensive partnership ecosystem. Its award-winning flagship solution, HyperStore, provides limitless scalability and cloud-like technology, flexibility and economics in the data center. Cloudian’s global data fabric architecture enables enterprises to store, find and protect object and file data seamlessly across sites, both on-premises and in public clouds, within a single, unified platform.

Job Description

Cloudian Inc. is a leading Cloud Storage platform provider based in Silicon Valley in California, with additional offices in Europe, Japan, and China, focused on delivering enterprise-grade public, private, and hybrid cloud storage solutions.

Senior Technical Support Engineer
------------------------------------------------
You are Cloudian's customer interface for all technical matters, most
importantly, troubleshooting any problems with Cloudian software in
installation, operations, and management.

Location: Cloudian office in Milan (Italy), or (Remote) Germany, United Kingdom


Job Responsibilities and Tasks:
------------------------------------------
- Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone/web/email.
- Work with Engineering team for defect reports, troubleshooting, and feature requests.
- Become an expert on the Cloudian HyperStore storage system that is a high-performance, distributed storage system deployed on Linux.
- Manage communications/expectations to customers at all levels to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers and ISPs), system integrator/reseller partners, and enterprise customers.
- Mentor other junior members, an opportunity to lead ad-hoc projects.
- Occasional off-hours, weekend work, and on-call duty.
- Occasional travel to customer sites and Cloudian offices.

Required Knowledge, Skills, and Experience:
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- 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team.
- High degree of analytical and problem-solving skills.
- Customer-oriented attitude, strong customer-facing skills.
- Proficiency with Linux and networking.
- Proficiency in scripting (bash, perl, python, or ruby).
- BS/BA degree or equivalent.
- Adoptable team player in a versatile environment.
- Ability to work with minimum supervision.
- English (must) - professional level oral/written communication.
- Other preferred languages - German, Dutch, French.

Desired Knowledge, Skills, and Experience:
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- Experience with firmware upgrades
- Experience in HW support
- Java development skills, DevOps experiences
- Distributed systems, NoSQL DB, storage systems knowledge
- Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)
- Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc)
- Experience on Splunk or any other analytic tool

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.