Admissions Coordinator (Mandarin Speaking)

ApplyBoard

Kitchener City, Ontario, CA
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/16/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

About ApplyBoard
ApplyBoard is an online platform that empowers students around the world to access the best education. Founded in 2015, ApplyBoard has grown to become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.  By connecting international students, recruitment partners, and educational institutions, we simplify the study abroad search, application, and acceptance process through our platform and services. To date, we have built partnerships with 1,200+ educational institutions in Canada, the United States, and the United Kingdom, and 4,000+ recruitment partners around the world. In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. 
 
In May 2020, the company announced it successfully raised C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ valuation, allowing us to invest heavily in our technology, growing our team, and serving more customers. 
 
Our Team
Our team of over 500+ ApplyBoardians (and growing!) is just as diverse as the customers we support. Comprising 27 nationalities, 53 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated on our team. The ApplyBoard headquarters is located in Kitchener, ON Canada, with representatives in 20 countries including India, Bangladesh, Nepal, Pakistan, Vietnam, the Philippines, the United Kingdom, Mexico, Brazil, and China.
 
The Role:
We are looking for a detailed oriented, customer centric and creative Admissions Coordinator to join our growing Customer Experience team and take our company and platform to the next level! The ideal candidate will be able to fluently communicate in Mandarin.

Responsibilities:

    • Review offer letters for student information consistency to ensure efficient application processing
    • Work with our partnership schools and recruiters to resolve application issues on behalf of our students
    • Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
    • Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received
    • Empathetically communicate application outcomes to our students, whether positive or negative
    • Follow up and assist students in meeting enrollment conditions and resolve any uncertainties
    • Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities

Preferred Qualifications:

    • 1-3 years customer service experience
    • Fluent in speaking, writing and reading in Mandarin
    • Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
    • Strong analytical abilities, detail-oriented and high level of accuracy
    • Working knowledge of Google spreadsheets, Microsoft Word and Gmail
    • Adept researching and problem-solving capabilities
    • Someone who thrives in a collaborative, teamwork environment
    • Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
    • Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
    • An ability to work cross-functionally to ensure application processing consistency and efficiency
    • Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
    • Excellent interpersonal skills and verbal and written communication skills
    • Associates or Bachelor's degree an asset

What we offer:

      • The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
      • Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
      • Great compensation and benefits package to keep you healthy and happy!
 
Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted. 
 
At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.