Specialist, IT Operations

Showpad

Ghent, BE
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/11/2021
  • Website: showpad.com
  • Company Address: Moutstraat 62, Gent, 9000

About Showpad

At Showpad, we believe that the buyer experience is the ultimate differentiator. And this is why we built the most complete and flexible sales enablement platform that marketing and sales rely on to prepare sellers, engage buyers, and optimize performance with insights. With a single user experience, our solution makes it easy to discover and share the right content, deliver training and coaching, and maximize seller productivity.

Job Description

About Showpad

At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. 

Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine,  as a top 10 software company in the Inc. 5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

About the position

As an IT Operations Specialist in our Ghent office, you will be part of an international team (US-EMEA) responsible for helping your 400+ Showpad colleagues around the globe whenever they face an IT problem. In addition, you will have a key role in assuring the management of IT end user equipment, the management of licenses and are responsible for IT lifecycle activities such as onboarding, access changes and orientation training. You will manage our ticketing system and work closely with the IT infrastructure and applications team to coordinate for a smooth support experience.

Responsibilities

  • Provide first level IT support to your colleagues and help them onboard with corporate devices (primarily MacOS, iOS) and supporting tools 
  • Manage application and system accesses and perform employee IT lifecycle management including on-boarding of new employees, changes to accesses and off-boarding activities
  • Maintain office meeting room equipment and IT stock on site in our Ghent HQ
  • Monitor the global internal systems and infrastructure components and manage incoming tickets in our service desk solution
  • Manage IT assets and be responsible for provisioning devices via a Mobile Device Management solution like Airwatch or others
  • Support end-user equipment such as laptop, tablet and mobile phone systems, and maintain the global communication technology
  • Execute and optimize IT policies and procedures and provide training to application users and managers
  • Create and maintain IT documentation related to operations activities.
  • Sync your activities and share your experience with an international team of IT Operations Specialists
  • Learn about, and stay up to date with new technologies and solutions for the modern IT organisation

Skills and Experience

  • A bachelor degree in a Computer Science oriented study or an equivalent through experience
  • Good communication skills
  • Customer experience is ingrained within your DNA
  • All-round, jack-of-all-trades experience with a desire to work accurately
  • Experience with service desk systems
  • A minimum of 2 years experience with networks, desktop management (primarily MacOS), network infrastructure, telecommunications, SSO, Enterprise Mobility Management Solutions and Cloud application management and the ability to demonstrate that experience.
  • The ability to work flexible, independently as well as in a team
  • Passion for IT, life and the Showpad product
  • The desire to grow yourself, your team and the company
  • The will to have a maximum impact on Showpad

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.