Solutions Consultant, Social Media


  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 04/29/2021
  • Website:
  • Company Address: 989 E. Hillsdale Blvd., Suite 400, Foster City, CA, 94404

About Conviva

Conviva is the real-time intelligence platform for optimized streaming media.

Job Description

Have you streamed a program on Disney+, caught the latest binge-worthy series on Hulu, or tuned in for NFL highlights on social media? If the answer is yes, you have already benefitted from Conviva’s technology.

At Conviva, we create the technologies and standards driving industry transformation and streaming media growth worldwide. It’s not about the data, it’s about what you do with it. As the leader in global streaming media intelligence, Conviva measures in excess of 500 million unique viewers watching 150 billion streams per year with 1.5 trillion real-time transactions per day across more than 180 countries. Our platform and products are designed to deliver the real-time, cross-screen, integrated insights our customers need to understand their business and focus on what matters. Join us as we make streaming better.

Conviva is seeking a Social Media; Solution Consultant.

This a full-time mid-level position in the field of customer relations and strategy, with a strong emphasis on social analytics.

As a Solution Consultant, you will act as the main point of contact for use and strategy of Conviva’s Social Insights product, and work with other team members to identify upsell and expansion of existing services. Candidate must have a strong knowledge base of social media platforms, and a willingness to learn in an ever-changing social climate.

Day to Day Responsibilities 

  • Establish and strengthen relationships with new and existing customers through frequent meetings and calls, ensuring they are benefiting from all our current and future product offerings.
  • Perform strategic analysis for customer data to ensure Quality Assurance and seek opportunities to optimize Conviva’s Software in the customer’s social environment.
  • Provide accurate reporting and feedback to management on all user interactions and enquiries, and help evolve and optimize results
  • Travel as required to foster relationships and evolve into a trusted advisor.
  • Work with other members of Account team to formulate a 360-vision solution for the customer’s needs.
  • Identify trends and analysis for social media and advise on content strategy for both organic and branded content.

Required Skills

  • 2-3 years of experience as a Social Media Analyst or Content Strategist   
  • Knowledge of Social Analytics and a basic understanding of KPIs
  • Self-starter mentality with the ability to manage their own time
  • Virtual Team Relations
  • Positive approach, energy, and passion
  • Flexibility to learn & adapt
  • Excellent verbal and written English communication skills, with a great comfort presenting software solutions and products over digital channels (chat, email, sometimes phone)


Conviva is the leader in streaming media intelligence, powered by its real-time platform. More than 250 industry leaders and brands – including CBS, CCTV, Cirque Du Soleil, DAZN, Disney+, HBO, Hulu, Sky, Sling TV, TED, Univision, and WarnerMedia – rely on Conviva to maximize their consumer engagement, deliver the quality experiences viewers expect and drive revenue growth. With a global footprint of more than 500 million unique viewers watching 150 billion streams per year across 3 billion applications streaming on devices, Conviva offers streaming providers unmatched scale for continuous video measurement, intelligence and benchmarking across every stream, every screen, every second. Conviva is privately held and headquartered in Silicon Valley, California, with offices around the world. For more information, please visit us at

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.