Senior Account Manager, Growth (CPN)

EVERFI

Washington, DC, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 04/24/2021
  • Website: everfi.com
  • Company Address: 3299 K Street NW Fourth Floor, Washington, DC, 20007

About EVERFI

EverFi is a leading education technology company focused in the “off-curriculum” space. EverFi’s programs will be used in over 2,000 high schools in 47 states across the country this year. EverFi’s partners include some of the largest Fortune 500 corporations and leading foundations in the world .

Job Description

EVERFI is the leading education technology innovator that provides learners of all ages education for the real world through scalable digital learning platforms. Founded in 2008, EVERFI is fueled by its Software-as-a-Service (SaaS) subscription model and has certified millions of learners with thousands of partners across 50 states, Canada and Puerto Rico. EVERFI is an industry convener that builds Networks that tackle the toughest social issues. These Networks include the Prescription Drug Safety Network, Campus Prevention Network, and the Financial Capability Network. Some of America's leading CEOs and venture capital firms are EVERFI investors including Amazon founder and CEO Jeff Bezos, Google Chairman Eric Schmidt, Twitter founder Evan Williams, Advance Publications, Rethink Education and Rethink Impact. To learn more about EVERFI visit everfi.com or follow us on Facebook, Instagram, LinkedIn or Twitter @EVERFI.

The Senior Account Manager builds, maintains, and grows effective long-term relationships with stakeholders in an assigned group of Growth accounts to deliver retention of existing business and expansion opportunities. The Senior Account Manager achieves these goals by ensuring successful partner onboarding and implementation, building and growing new and existing relationships, proactively identifying risks and growth opportunities, and aligning existing and new products and services to customer goals and objectives. The Account Manager owns a defined territory of accounts in a business line and is directly responsible for the territories renewal and expansion goals. This position is aligned to our Campus Prevention Network (CPN) / Higher Education vertical.

Responsibilities

  • Serve as the primary day-to-day contact for partners and internal program stakeholders for a portfolio of customers in an assigned territory.
  • Manage a limited group of large accounts and achieve revenue targets by securing renewals and increasing revenue spend per account.
  • Drive the onboarding and implementation process with support from internal teams and ensure that deliverables are being executed on time and effectively.
  • Educate and engage customer contacts by using relevant data and other tactics to ensure the customer is getting maximum value from their partnership with EVERFI.
  • Create demand for EVERFI’s products and services by developing trusted advisor relationships with key customer stakeholders and by providing consistent updates and information about new products and capabilities.
  • Create partner-specific account plan that delivers against goals and objectives, identifies key risks, and lays out a path towards future growth opportunities.
  • Establish and maintain a regular and organized cadence of engagement with customers to understand their needs, drive value with EVERFI’s product, deepen existing and develop new relationships, and link them to the EVERFI’s product and future opportunities.
  • Forecast and accurately track account activity through the stages of the sales process in our Customer Relationship Management (CRM) system.
  • Maintain a strong understanding of EVERFI offerings and services and proactively identify solutions and opportunities that address key needs.
  • Partner with centralized services team to organize, investigate, and resolve partner issues in a timely and effective manner.
  • Support the development of marketing strategies for partners.
  • Other job-related duties as assigned

Skills, Experience and Qualifications

  • Bachelor degree preferred or equivalent combination of education and experience
  • A minimum of 2 years of experience in account management, customer success or sales role preferably focusing on upsells and renewals of accounts, 4 years preferred
  • SaaS Account Management experience preferred
  • Proven track record of meeting and exceeding goals
  • Experience using a Customer Relationship Management (CRM) system to forecast and track activities and opportunities, Salesforce preferred
  • Experience building and maintaining long-term, trusted relationships with clients and providing exceptional support
  • Ability to effectively present to individuals and groups and create rapport and engagement
  • Experience managing negotiations and handling objections preferred
  • Demonstrated ability to collaborate and work with team members and with other departments
  • Strong organizational and time management skills
  • Strong attention to detail, problem solving skills, and solutions oriented
  • Strong oral and written communication as well as active listening skills
  • Ability to travel 25% of time

Work-life, culture, & perks:

  • Competitive base salary and bonus potential
  • Comprehensive health care and excellent parental leave benefits
  • Flexible PTO and generous holiday schedule
  • Fitness program membership discounts
  • Casual work environment and great office locations
  • Annual company-wide retreat
  • Opportunity to work with talented people who have fun in the workplace

EVERFI appreciates your interest in our company as a place of employment. It is EVERFI policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. EVERFI will provide reasonable accommodations to qualified individuals with disabilities.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.