Sr. Manager of Sales Operations


New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/10/2021
  • Website:
  • Company Address: 19 W 21st Street Suite 202, New York, NY, 10010

About Glia

Glia (formerly SaleMove) enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.

Job Description

As a Sr. Manager of Sales Operations at Glia, you will focus on process, performance, efficiency, and strategy and your duties will include strategic planning, development of policies and practices, data management and analysis, operational strategy, and more.

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

Our Culture

Does this sound like you? If so, you’re probably one of us.

  • You’re a pro, but love a good laugh
  • You’re independent, but love to collaborate
  • You have a heart for coaching and mentoring
  • You’re insatiably curious
  • You thrive in fast-paced environments
  • You don’t mind a good debate to find the best ideas
  • You love to take the lead and focus on results

What you’ll do:

  • Oversee and evaluate Glia's revenue funnel performance and lead senior-leadership discussions around challenges and opportunities (regular management meetings, cross-functional and cross-departmental committees)
  • Develop and manage global sales forecasting planning, reporting, and analytics infrastructure to deliver predictable and insightful sales intelligence to various stakeholders within the organization
  • Evaluate regularly the efficiency of Glia’s Go-To-Market operations according to organizational objectives; identity, formulate and implement improvement processes and policies
  • Coordinate sales forecasting, planning, and budgeting processes used within the sales organization
  • Implement enabling technologies, including CRM, to field sales teams. Monitor the assigned sales organization’s compliance with the required standards for maintaining CRM data.
  • Analyze operational performance and proactively identify areas of risk and opportunity and propose the appropriate corrective actions.
  • Provide input to leadership in the development and administration of sales incentive compensation programs.
    Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.


  • 5+ years of relevant experience in Revenue/Business/Sales/Marketing Operations
    Extensive knowledge of integrated sales and marketing infrastructure using Salesforce
  • Previous professional experience in SaaS
  • Excellent understanding and experience of standard business practices related to Revenue Operations processes and systems (Sales metrics, Demand generation waterfall metrics, reporting, forecasting, territory management etc)
  • Deep experience across design, implementation, and ongoing improvement of a full-funnel SaaS tech stack
    Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a diverse and distributed team


  • Experience working with: DiscoverOrg, Salesloft/, Marketo, or InsightSquared
  • Experience working in conjunction with an integrated SaaS partnership organization


  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 10 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.