Head of Central Service Delivery

RELEX Solutions

Helsinki, FI
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 01/10/2021
  • Website: relexsolutions.com
  • Company Address: Postintaival 7, Helsinki, Uusimaa 00230, FI

About RELEX Solutions

RELEX Solutions is a leading provider of cutting-edge retail optimization software that’s built for the age of Living Retail, where change is the only constant.

Job Description

We are now looking for a full-time Head of Central Service Delivery to join our RELEX family in Helsinki. You’ll lead our central service delivery team of 10 people. Together the team you’ll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge how to operate world-class cloud services.

What you’ll be doing:

  • You will lead and grow our central Service Delivery team consisting of service delivery managers
  • You will own, develop, and maintain RELEX-wide service delivery processes
  • You will be part of the management escalation chain and ensure that critical issues are resolved by the resolver teams
  • You are directly responsible of selected services and all services managed by your team members
  • On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys

What you’ll bring to the table:

  • Strong experience on ITIL based Service management and process development including incident management, change management, business continuity management
  • Solid understanding of on-premise data center operations and public cloud
  • Experience of managing and developing support process
  • Proven capabilities to deliver measurable value in high-speed environments
  • Excellent coordination skills
  • Over 3 years of leadership experience
  • Strong will to learn how our products operate and deliver world-class service

What we consider as an advantage:

  • Profound prioritization skills, such as backlog and sprint planning
  • Organizational change management skills
  • Proactive and result-driven attitude towards work
  • Continuous improvement mindset
  • Strong proven analytical and problem-solving skills
  • Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
  • Strong communication skills
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Entrepreneurial attitude with interest towards growing the business

What we offer you in return:

  • International working environment and learning opportunities in a rapidly growing software company
  • A fun, ambitious, and committed team of smart people to work with
  • Flexible work hours and a possibility to work remotely
  • Occupational healthcare provided by Heltti and an extensive IF Health Insurance
  • A gym at the office and a lot of other sport activities: yoga, HIIT, floorball, badminton...
  • Mobile phone and home internet benefit
  • Support for the families: a sick childcare service, a paid day off when your child starts the school  for the first time, flexible work arrangements
  • A position where you can help retailers fight against food waste


Are you the one we’re looking for? Apply today and become a part of our RELEX family!

You can apply by sending your cover letter and resume through the application form as soon as possible, but no later than 10th of January. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.

If you have questions, our Director Ville Kivi is happy to answer them by email ville.kivi[a]relexsolutions.com.



RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including AutoZone, Franprix, Morrisons, PetSmart, and Rossmann, and has offices across North America, Europe, and the Asia Pacific region, and our headquarters in Helsinki, Finland.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.