Senior User Researcher


Lahore, PK
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 01/09/2021
  • Website:
  • Company Address: 447 Battery St, Floor 2, San Francisco, CA, 94111

About Sendoso

Sendoso, the leading Sending Platform, helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers. Trusted by over 500 companies, Sendoso is an essential part of successful demand generation, account-based, and customer experience programs.

Job Description

Sendoso is where you go to build something bigger than yourself. We’re a San Francisco-based  Series B company with $54M in venture capital, more than 700+ customers and 15,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 
One of LinkedIn’s Top Startups for 2020, ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. 

About Your Role:

    • Research industry-related technical topics (combining online sources, interviews and studies)
    • Drive the creative strategy and direction for copy and messaging across B2B lead generation campaigns, e-commerce, product development, and sales enablement efforts
    • Develop media strategy and lead monthly technical content creation projects 
    • Work with the team to conceive, develop and execute effective technical content
    • An understanding of how to adapt your natural writing style to fit that of a brand’s; the ability to tailor tone based on the audience and channels
    • Help with Stakeholders to ensure creative briefs and job orders are clear and complete
    • Coordinate with marketing and design teams to illustrate contentIdentify customers’ needs and gaps in our content and recommend new topics
    • Provide detailed-focused proofing, copyediting, and catching inconsistencies

Who you are:

    • Bachelor's degree in CS, IT or related field
    • 2 to 5 years of experience creating technical content
    • Excellent reading comprehension, writing and verbal communication skills
    • Proficiency in G-Suite (Google docs, sheets, slides) 
    • Brainstorm, research, and pitch new and engaging content
    • Complete multiple rounds of text revisions for brand voice/tone, content QA, or SEO
    • Self-motivated, creative, positive person who can prioritise and manage multiple tasks
    • Online portfolio of work required for consideration 
    • Ability to work with the team 
    • Experience working on iOS applications (Pages, numbers & keynote etc) will be a plus

What You’ll Love:

    • Comprehensive Medical Plan - we've got you covered
    • Everyday Lunch Service - free of cost
    • 21 Days Off - per calendar year
    • Lucrative Annual Increments - performance based
    • Sendoso Library - read all you can
    • A learning Culture - support in training/certifications, attending seminars/webinars (both int. & domestic)
    • Yearly Trip to the North - 3 to 4 nights
    • Work Equipment - Macbook, internet device & welcome pack
    • Celebration of events & festivals - Birthdays & other cultural events
    • Evening Sports - cricket, badminton, ping-pong, arcade & board games
    • Provident Fund
    • Sendoso Stock Shares
Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.