Sr./Principal Product Manager - Dashboard and Insights

Arkose Labs

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 01/09/2021
  • Website: arkoselabs.com
  • Company Address: 250 Montgomery Street 10th Floor, San Francisco, CA, 94104

About Arkose Labs

Arkose Labs bankrupts the business model of fraud. Recognized by Gartner as a 2020 Cool Vendor, its innovative approach determines true user intent and remediates attacks in real-time. Risk assessments combined with interactive authentication challenges undermine the ROI behind attacks, providing long-term protection while improving good customer throughput. Founded in Brisbane Australia, and backed by Microsoft and PayPal, Arkose Labs is hailed by customers as a user-friendly solution to an ever-evolving fraud landscape.

Job Description

About Arkose Labs  
 
Arkose Labs is a fast-growing startup, backed by Microsoft and Paypal, that is disrupting the fraud industry by putting the control back into the hands of digital businesses with an innovative approach that bankrupts the underlying business model of fraudsters. The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to progressively diminish the profitability of attacks while adapting to evolving attack patterns. Arkose Labs offers the only fraud solution with a 100% SLA guarantee. The world’s largest brands trust Arkose Labs to protect their customer journey while delivering unrivaled customer experience.
 
Learn more about Arkose Labs from our innovation sandbox presentation at RSA: https://youtu.be/Fyhr_ZuveLM  

 

Responsibilities

  • Product planning & strategy
  • Map company strategic initiatives into the product strategy
  • Expand product strategy into projects/epics and help maintain a prioritized backlog that maps into a roadmap
  • Communicate roadmap & strategy with leadership and cross-functional stakeholders, and ensure buy-in
  • Research & Feedback
  • Drive market & competitive research and share findings across the organization
  • Engage customers, develop relationships with them and help define the problem space and understand their needs
  • Product development & execution
  • Actively maintain a properly groomed backlog
  • Define epics & drive prioritization of the backlog items
  • Collaborate with engineering & other product owners to refine epics into well defined user stories
  • Actively participate in the scrum process - planning/stand-ups/review/retrospectives
  • Product launch/sunset
  • Ensure appropriate hand off of features to post sales teams (customer support, customer success)
  • Define, track and communicate success metrics
  • Define and manage beta launches ( customer qualification/ beta exit criteria etc) and their graduation to general availability
  • Define and manage product sunset process
  • GTM
  • Marketing
  • Partner with marketing to support AR/PR
  • Evangelism - Support content marketing through blogs/webinars/contributed articles
  • Help marketing develop compelling messaging, pricing & positioning
  • Partnerships - Help partner team drive relevant partnership discussions through use case ideation, joint offering ideation, partner GTM
  • Pre-sales - Help sales team close deals by being the SME that helps with prospect discussions & RFPs as needed
  • Post-sales - Deliver product roadmap at QBRs and partner with CSM team to address any product feedback directly with customers

Skills & Abilities

  • Customer focus
  • Listen and truly uncover customer need instead of simply relaying their asks
  • Engage all levels of customer organization through a structured discovery process 
  • Technical 
  • Ability to ‘look under the hood’ of the product to clearly understand the technical decisions made by the team. 
  • Gain respect of engineering team to challenge & push the team to their fullest capability
  • Ensure every technical decision aligns with the expected customer outcome. 
  • Understanding of the key technologies used by your product at the ‘architecture level’

Domain Knowledge

  • Strong understanding of fraud prevention or related products & use cases - evolution, market dynamics & innovation areas
  • Cross functional - Understand sales, marketing & business development functions enough to be able to effectively partner with them to ensure product success

Project Management

  • Good understanding of the scrum approach to software development
  • Sense of focus, balance and priority to identify the most impactful capabilities from everything else that might also seem relevant & important

Communication & leadership

  • Strong written and oral communication skills, with the ability to articulate complex technology clearly
  • Flexible, self-motivated & a positive teammate
  • Ability to work independently or lead others on projects as needed
  • Excellent negotiation & persuasion skills to influence and lead without authority across all functions of the organization

Qualifications

  • Bachelor's degree or equivalent practical experience in a technical field. MBA is a big plus
  • 4+ years of experience in technical product management with direct experience writing requirements, understanding technical architecture & driving feature development with engineering 
  • 3+ years of related industry experience (enterprise security, online fraud detection, risk management )
  • 2+ years driving product vision & GTM strategy via analysis & research of product, customers & market dynamics 
  • Experience/knowledge working in or working with functional areas like Engineering, UX/UI, Sales, Customer Support, Finance or Marketing.

Why Arkose Labs?

The unique opportunity to join an early stage, high growth startup, venture-backed by Microsoft and PayPal, with pioneering technology built by an ambitious team who are passionate about their product and love coming to work every day.

The chance to work with some of the biggest names in the market such as Microsoft, EA, Singapore Airlines, Roblox, Github, and Blackhawk Network! 

You will be a part of a diverse and high performing environment that values and recognizes your contributions and unique perspectives and experience: we value what you bring to the culture.

We hire the best and value integrity, excellence, respect, inclusion, and collaboration.

What sets Arkose Labs apart is that we:

- are independent thinkers and take ownership

- constructively challenge one another

- demonstrate empathy for our customers and obsess about solving their problems

- execute with urgency

- make data-driven decisions

We focus on professional growth and development and offer continuing education.

Competitive salary, equity, and a robust benefits package includes top-notch medical, dental, vision, life insurance, 401k, and we cover 95% of the cost of employee benefits and 65% of the cost of dependent care coverage! We also offer flexible PTO. 

Company events both on and off-site as well as volunteering initiatives! 

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.