Inside Sales Assistant


Nashville, TN, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 02/20/2021
  • Website:
  • Company Address: 1600 Technology Drive, 6th Floor, San Jose, CA 95110

About Eargo

We’re Eargo. A company made up of ENT surgeons, tech geeks and dreamers, united in our belief that people should be able to hear life to the fullest. Because the world is full of great things to hear. And because, well, we really like people.

Job Description

We’re Eargo and we’re on a mission to disrupt and transform the hearing health industry. We’re looking for those passionate individuals who jump out of bed in the morning dreaming of new ways to improve the lives of our customers. We’re tech geeks and dreamers. We believe that every voice is unique and every idea is worth talking about. Moreover, we believe in passion and having fun. Because it takes passion to change the world and if you have passion in what you’re doing, you naturally have fun doing it.
Over 44 million Americans currently experience hearing loss and 73% of them do nothing about it. Their denial has many different shades, but more often than not it’s related to social stigma. We at Eargo exist to give people their hearing without the social stigma so that they can go on being the cool person they are. That’s why we get out of bed in the morning and we take that seriously. And we’re looking for some great minds to join us on our journey.
As a Personal Hearing Assistant (PHA) you will use active listening skills and a consultative sales approach to quickly build rapport, address the client’s needs and concerns, discuss the Eargo hearing advantage, and transfer them to an experienced Personal Hearing Guide to explain the Eargo buying process in greater detail. Our PHA’s provide clients with a premium experience that prepares them for taking the next steps to hearing better. Consider yourself an expert qualifier responding to an interested client to ensure they can be helped by the Eargo solution.

Essential Job Duties and Responsibilities

    • Understand the hearing care industry and key business drivers and use this understanding to accomplish your work
    • Educate prospective clients regarding Eargo hearing devices
    • Use your qualifying skills (asking great questions, following a proven script, and using active listening skills) to motivate clients to speak with a Personal Hearing Guide to start their trial period.
    • Develop and maintain excellent relationships with prospects; organization is key to success
    • Update the prospect interaction in SalesForce CRM to help other key team members deliver the best client experience possible.
    • Consistently achieve quotas and help to raise the bar beyond expectations; a strong work ethic is critical
    • Develop and maintain an excellent team atmosphere within Eargo to help our clients hear and live a better life
    • Continue to learn and develop professional skills
    • Interact with clients via multiple mediums including email, text and phone. You will make 85-100 calls per day on average


      • Excellent relationship building and counseling skills
      • Ability to manage time well and handle multiple priorities while maintaining a positive attitude and composure
      • Quickly able to embrace, learn, and apply changes and new procedures
      • Previous tele-sales experience is required
      • Previous experience in consultative sales of a complex product is a plus
      • Experience with a contact center phone system and a CRM
      • Excellent verbal and written communication skills
      • Proficiency with Microsoft Office Suite preferred
      • Desire to work in an innovative and dynamic company
      • 2 years post-high school degree preferred
Eargo is an Equal Opportunity Employer committed to hiring a diverse workforce. All employment is decided upon the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We offer a competitive compensation and benefits package including stock options.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.