Customer Success Manager - Japanese & English Speaking

H1

Japan
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/02/2021
  • Website: h1insights.com
  • Company Address: , New York, New York

About H1

We see valuable breakthroughs, new connections, and great collaborations happening on our platform for the healthcare industry each day. We want to extend free access to HCPs in need of medical supplies during the current pandemic to help bring medical providers together to source medical supplies, share medical information, and understand the newest research.

Job Description

H1 is a global data platform of every healthcare professional and healthcare organization. We work with the largest healthcare companies in the world including pharmaceutical, biotech, medical devices, hospitals and health systems.

Within H1, our customer success team is focused on building deep relationships with existing customers in order to help them implement the H1 platform and realize value from the data within our solutions.

We are looking for a Customer Success Manager who is passionate about delivering value to clients. This role will specifically be focused on serving our customer segments in Japan, and you will be regularly interacting in both English and Japanese. You will solve business problems, support, and develop relationships with our largest enterprise accounts. This role will suit a committed, approachable, and collaborative individual who will set our clients up for success and growth. You should be highly organized with strong project management skills.

The primary objective of the CSM role is to be the trusted H1 advisor to each of your clients by proactively identifying and delivering customer value by educating them on H1. solutions.

Our aim as an organization is to give you a clear path to success. At H1. we strive to put our employees' development at the forefront, and our Customer Success team is a prime example of that effort. During your time at H1 you will have the chance to work with cross-functional team members throughout the company. This opportunity will not only provide you with deep learning into H1, but also provide opportunities for continued growth within the customer success team, or within other teams at H1.

A few reasons you’d want to work here:

        We are a fast growing startup in an exciting growth stage, focused on increasing access to healthcare data to make patients healthier.
        You want to commit yourself to professional growth, surrounding yourself with teammates that hold a high professional standard for delivering client value.
        We invest in your success by providing you with the skills, knowledge, and mentorship to make you successful.
        We work with leading biopharmaceutical companies, in an innovative industry with a mission to improve healthcare around the globe.

Responsibilities

        Own overall relationship with multiple biopharma clients, working to consistently meet or exceed client expectations on SaaS deployments and projects (20% travel may be required)
        Establish a trusted/strategic advisor relationship with clients, and drive continued value of our products and services throughout implementation, onboarding, and throughout the client relationship
        Work with clients to educate and establish critical goals, or other key performance indicators and aid the customer in achieving their goals
        Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts

Qualifications

        Fluent in English (written and spoken)
        Fluent in Japanese (written and spoken)
        Minimum 4 years of work experience
        2-3 years experience working in Customer Success or Client Services for an Enterprise SaaS company, healthcare or biopharma industry a plus
        Interest in delivering strategic consulting and best in class support for our offerings to Life Sciences clients
        Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization
        Track record of success in a results-driven, fast-paced environment
        Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms scaling with the company as we grow

Perks & Benefits

        Health Insurance (Medical and Dental)
        Unlimited Vacation/Paid Time Off
        Flexible Work Hours
        Computer Setup
        Commuter Benefits  
        Stock Options

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.