Kindbody is a new generation of health and fertility care. We provide fertility, gynecology, and wellness services in modern, tech-enabled clinics - delivering best-in-class clinical care, accessible pricing, and a seamless patient experience.  Join our experienced team of rockstars from Stanford, Mt. Sinai, One Medical, Progyny, Mercer, Flatiron Health, Google, and Goldman Sachs.

As an experienced Client Manager you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. 

Responsibilities

• Responsible for driving client utilization and meeting monthly targets - implementation, launch, ongoing relationship, and renewals
• Service, manage, renew and execute against a portfolio of client accounts, driving key program outcomes such as enrollment, utilization and client satisfaction
• Provide business reviews for clients to review engagement, utilization, spend analysis and identify ways to improve or enhance their current benefit coverage
• Manage client issues and escalations, collaborate with partner teams such as clinical, operations, product, and sales as required
• Serve as the voice of the customer and provide internal feedback on how we can better serve them to maximize customer value and retention
• Create and drive communication strategy for kick-off of benefit and ongoing engagement throughout contract
• Engage regularly (minimum monthly) with clients to boost utilization of benefit among members and provide relevant Kindbody updates
• Convert clients into Kindbody advocates, leveraging their successes for references, case studies, blogs, etc.
• Develop tracking system and KPIs for managing accounts
• Partner with sales team to close prospective clients in sales cycle

We're Looking For You To Bring

• 10+ years experience in client management or client services role managing client relationship
• Strong track record of high client satisfaction ratings and proven renewal and upselling success
• Excellent project management and organizational skills in a high pressure environment, working with high value customers
• Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
• Willingness to travel for key client meetings (as needed) 
• Experience working in healthcare or with human resource professionals a plus