Customer Success Associate - Atlanta Office

Omada Health

Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/07/2021
  • Website: omadahealth.com
  • Company Address: 500 Sansome St Suite 200, San Francisco, CA, 94111

About Omada Health

We are a digital care program that empowers people to achieve their health goals through sustainable lifestyle change. We're on a quest to inspire and engage people in lifelong health, one step at a time.

Job Description

Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease. 

We are growing fast, and we’re looking for a Customer Success Associate to help us onboard, implement, and manage new Mid-Market customers. 

The Customer Success Associate will own the relationships between Omada and the mid-market segment of our client partners. In most cases, mid-market customers will engage with Omada through partners such as a health plan, benefits consultant, a benefits broker, etc.  Exceptional communication, project management, and organizational skills are critical. The CSA has visibility into the entire company, and works alongside our sales, data, marketing, IT, operations, and product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities. We’re a very collaborative and hands-on team. 

Job overview

As the primary point of contact and face of Omada to our clients, you will have the following key goals:

  • Foster and manage strong, strategic, long-term client relationships
  • Follow low- and high-touch customer parameters and be disciplined with mid-market process rigor 
  • Monitor project planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client implementations
  • Coordinate teams at Omada and the client partner to collaborate on and execute technical integrations, business decisions, and marketing campaigns
  • Give presentations and trainings, and travel to client sites as needed
  • Communicate ongoing outcomes reports to clients on a regular basis, and use data to tell meaningful and actionable stories to our client partners
  • Identify revenue expansion opportunities, create plans to nurture those opportunities, and successfully convert on those opportunities 
  • Contribute to the development and sharing of best practices and assist with the formation of the Omada accounts team

You will love this job if you:

  • A bachelor’s degree and three or more years of relevant professional experience
  • Successfully managed complex projects with grace, and have an aptitude for using data to drive decisions
  • The ability to demonstrate impeccable capability in the following areas:
    • Communication: knowing who, what, when, where, how, and why and acting effectively as a representative of Omada
    • Organization: from your email inbox habits, to your time management, to the information you juggle about people, teams, clients, and products
    • Presentation: sophisticated presentation skills in front of large and small audiences
    • Emotional Intelligence: natural ability to read and respond to a situation in the best interests of Omada and our clients
    • Problem Solving: acting creatively in response to challenges both in and out of your control
    • Drive: proactive attitude that stays a step ahead of client and company needs
    • Teamwork: taking great pride in successful collaboration and outcomes achieved together
    • Judgment: keen sense for decision-making and prioritization
  • A strong aptitude for using various programs and tools, including, but not limited to:  Salesforce, Gainsight, Excel, PowerPoint, Google Suite, etc. 
  • A passion for building authentic human connections

Bonus points for:

  • Have worked for or with a fast-paced, growing organization and understand the related challenges
  • Have experience in front of clients, partners, and other external stakeholders
  • Have an understanding of chronic disease prevention, the US healthcare system, digital health, and the startup work environment

Benefits:

  • Competitive salary
  • Stock options (extended post termination option exercise window for Omadans who are with us 3 years or more)
  • Flexible vacation to help you rest, recharge, and connect with loved ones
  • Generous parental leave
  • Health, dental, and vision insurance (and above market employer contributions)
  • 401k retirement savings plan
  • Stipend for professional development
  • Two giftable Omada enrollments per calendar year
  • Healthy snacks and meals
  • Wellness events (e.g. running club)
  • Community volunteering opportunities, plus one day off per year to volunteer
  • ...and more!

About Omada Health: Omada is a digital care program that empowers people to achieve their health goals through sustainable lifestyle change. Working primarily through health plans, employers, and integrated health systems, the company delivers personalized interventions for individuals at risk for, or dealing with, type 2 diabetes and hypertension, as well as anxiety and depression. Combining data-powered human coaching, connected devices, a proprietary technology platform, and curriculum tailored to an individual's specific conditions and circumstances, Omada has enrolled more than 300,000 participants to date. Omada partners include Cigna, Kaiser Permanente, Blue Cross Blue Shield Minnesota, and other leading health plans.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.