Client Success Representative (Remote)

KUDO

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/04/2021
  • Website: kudoway.com
  • Company Address: 225 West 35th Street, 16th Floor, New York, NY, 10001

About KUDO

KUDO is a powerful cloud-based collaboration platform that enables web meetings and live conferences with real-time multilateral language interpretation.

Job Description

About KUDO

 

KUDO is the market-leading platform for multilingual video meetings, built for governments and enterprises to communicate across numerous languages in real-time around the world.

 

Earlier this year, KUDO experienced an unprecedented surge in growth due to global circumstances that brought business travel and in-person meetings to an overnight halt. KUDO is now helping bridge critical lines of communication for international organizations and Fortune 1000 companies across different languages, cultures, and continents. Our platform achieves this by creating a seamless user experience where human professional interpreters work remotely through our powerful cloud-driven platform to facilitate multilingual video meetings and events built for the New Normal.

 

Our Team

 

Kudo was founded in 2017 and is Headquartered in New York City. Our team is globally distributed and culturally diverse with employees spanning across all corners of the world. We have teams, partners, and customers in North America, Europe, Asia, and South America.  We are eagerly seeking talented individuals to join us in our mission to overcome language and geographic barriers around the world. If our mission resonates with you, we highly encourage you to apply within!

 

The Opportunity

 

KUDO is seeking a Client Success Representative that will be responsible for delivering, from start to finish, successful meetings for trial accounts, acting as the client’s main point of contact throughout their trial meeting experience, mitigating churn, analyzing usage data, and maintaining strong post-sales relationships for the life-cycle of our enterprise clients. Our ideal candidate has both passion and experience working in one or more of the following roles: account management, client-facing business development roles , business analysis, or as a customer success manager or associate. Experience working in a startup environment is a plus.


Primary Responsibilities

 

  • Delivering from start to finish successful meetings for trial accounts (setup, onboarding, operating, post-meeting debriefs)
  • Acting as the client’s main point of contact throughout the trial meeting experience
  • Defining a success plan with clear deliverables, and acting as a liaison between clients and other internal team members
  • Driving customer commitment and loyalty by making every interaction positive, orchestrating the right internal resources, and effectively using internal success benchmarks to align, track and evolve customer business goals
  • Acting as an operator/moderator/trainer for assigned meetings on KUDO
  • Working with the Sales Team to convert trial meeting clients to SaaS subscription clients
  • Supporting SaaS and enterprise clients as needed
  • Identifying and mitigating customer churn risk, and maintaining existing customers
  • Leveraging analytics to identify predictive indicators of churn, growth, and renewals
  • Other responsibilities as assigned


Requirements

 

  • Bachelor's Degree, preferably in Business, Management, Communications or Economics 
  • Excellent written and oral proficiency in English
  • Exceptional presentation, communication, and interpersonal skills
  • Ability to mediate conflict in a professional manner and to exercise persuasion and negotiation skills to navigate through client agreements
  • At least 2 years of work experience in customer relations, consulting, sales support, account management, translation and localization management or a related role
  • Strong acumen for the underpinnings of customer success
  • Working knowledge of common CRM software including Zendesk, Intercom, Hubspot, and others.
  • Demonstrable skills with data analysis
  • Proficient in Excel, Word, PowerPoint, and GSuite
  • Consistent access to a reliable internet connection and a Mac or PC that is 3 years old or newer
  • Passion for delivering solutions

 

What we offer

 

  • A positive work atmosphere with flexible hours
  • Talented and culturally diverse teams to work and build relationships with from across the world
  • Opportunity to have a true impact on a mission-driven business that's solving a key global issue
  • Great autonomy to achieve your goals and grow as a person
  • Learning and career development opportunities

 

Compensation


This position includes a competitive salary based on experience with generous benefits and a flexible work structure.

Related Jobs

Demand Generation Manager

KUDO - EMEANew York City, NY, US

Digital Marketing Specialist / Associate

KUDO - New York City, NY, US

Client Success Manager (EMEA Region)

KUDO - New York City, NY, US

Client Success Representative (Remote)

KUDO - New York City, NY, US

Data Analyst (Tableau Developer)

KUDO - New York City, NY, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.