Guest Services Representative (Multilingual)


London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/07/2021
  • Website:
  • Company Address: 101 15th St, San Francisco, CA, 94103

About Sonder

Sonder brings hotel hospitality to the sharing economy. Rent one-of-a-kind Sonders in unique neighborhoods and find the same consistent standard of quality inside: crisp white linens, high-end kitchen and bath essentials, and 24/7 concierge service.

Job Description

With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we’re taking stay further for guests all around the world.

Sonder started in 2014, and now has thousands of spaces in cities across the globe.

As a Guest Experience Specialist you will answer guest questions, troubleshoot guest issues, field reservations requests when needed, and take our guest experience to the next level. With guest requests coming in at all hours, our Customer Service Specialists are responsible for speaking directly with guests and working closely with our city teams to deliver on our brand promise and ensure the needs of our guests are met. Please note upon application: the training schedule for this role is for the first four weeks, 9am-5pm GMT, Monday-Friday.

*WE ARE CURRENTLY HIRING FOR FULL TIME EARLY MORNING/AFTERNOON COVERAGE. We operate on a rotating schedule but shifts will mainly be between 6am - 2pm GMT.

If you are hard working, empathetic, solutions oriented, and ready to jump into the startup world then this is the job for you.



  • Be the first point of contact for all our guests via phone, email and messaging
  • Learn the ins and outs of our travel business so you can handle any questions guests have
  • Respond to, troubleshoot, and resolve guest issues in a timely and positive manner
  • Handle the booking process from start to finish when reservations requests overflow from the Central Reservations Team
  • Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests


  • 2+ years of post secondary education
  • 2+ years of customer facing experience (retail, contact center, food service industry, etc.)
  • Ability to adapt in a rapid growth environment
  • Strong problem solving skills
  • Personable and love speaking with others via phone, email, and chat
  • Strong computer literacy skills
  • Sense of humor
  • Reliable mode of transportation
  • Flexibility to work a varied schedule
  • While our teams work remote, you must have a quiet place to work and reliable internet
  • Bilingual with verbal and written fluency in English and Spanish a plus


We also have great benefits to make your life easier so you can focus on what you're best at:

  • Competitive salary
  • Generous stock option plan
  • Medical, dental and vision insurance
  • Unlimited vacation
  • Annual free credits and discounts to stay in Sonders
  • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.