Senior Product Deisgner UX/UI


  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 01/07/2021
  • Website:
  • Company Address: 1200 Park Place, Suite 200, San Mateo, CA, 94403

About Totango

Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements.

Job Description

Minimum experience level: 7 years


We are looking for a Senior Product Designer to join the Totango team.

You will work directly with our customer and our Executive, Product, & Engineering teams to design the exciting, next generation of Totango's Customer Success platform and products.

An ideal candidate should have:

    7+ years of experience in UX design role as part of a product-oriented software company, preferably B2B Enterprise software.
    Passionate and knowledgeable in modern and best practices when it comes to UX, visual design, patterns, systems thinking, or customer-centric approaches to work.
    Experience collaborating with diverse and remote teams in a dynamic, rapid growth environment.
    Demonstrated collaborator/leader who can partner closely with UX Lead, Product Managers to brainstorm, design new features and work with Engineers to see their concepts through to productions.
    Experience in presenting your ideas and solutions to the C-level team.
    Great communicator who can comfortably demonstrate and defend their design.
    Experience in web and mobile design.
    Experience creating, implementing, and evolving systems and standards
    Extensive experience with prototyping as a means to explore and convey solutions
    Expert knowledge of Sketch, Illustrator, Invision, and associated design and prototyping tools


Job Responsibilities:

    Understand the need and the problem by working closely with Product managers, internal stakeholders and customers.
    Design and convey solutions quickly using various low and high-level prototypes in a fast-paced environment.
    Actively seek feedback from stakeholders and customers.
    Validate design concepts through user testing and stakeholder feedback.
    Be comfortable with working on multiple projects in parallel.
    Participate & lead in customer meetings throughout the design process.
    Be an advocate and leader for the user-centered approach


About Totango:

Totango is the leader in the Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.

We offer a competitive salary, great benefits, and you'd be joining an awesome, collaborative, open office culture.  If you know you're the right candidate, we would love to hear from you!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.