Job Description
About iMerit:
iMerit (https://imerit.net) delivers data annotation, classification and content moderation outcomes that power AI, Machine Learning and data operation strategies of some of the leading AI organizations in the world. Our work encompasses a client’s journey from exploratory R&D to proof of concept to mission-critical, production-ready solutions. We leverage advanced tools, machine learning algorithms and workflow best practices to enrich, annotate and label large volumes of unstructured data and unlock hidden value. In our human empowered computing model, technology solves for throughput, while our managed workforce teams (across delivery centers in India, Bhutan and the US) solve for accuracy through their deep expertise in Computer Vision, Natural Language Processing and Content Services, and across verticals such as Autonomous Vehicles, Medical AI, Finance, Geospatial technologies and many more. iMerit also creates inclusive and diverse employment in the digital IT sector - around 80% of our workforce are sourced from various impact communities and and >50% are women.
About L&D @ iMerit
The dual goals of establishing a digital data services business at the cutting edge of technology, and creating sustainable livelihoods for marginalized youth, have led iMerit to develop a highly innovative, in-house Learning and Development (L&D) program. iMerit’s L&D team includes trainers in AI data annotation, client communication and soft skills, eLearning professionals who develop interactive, digital content to support training, and technologists who develop advanced tools and platforms for training and assessment. These teams work in concert and in close collaboration with our business to personalize an employee’s development trajectory, and deliver a world-class client experience. The unique nature of our workforce and the high-tech, global nature of our business make L&D a critical business function at iMerit.
Consequently, a L&D role at iMerit is challenging and rewarding with ample opportunities for learning and growth.
L&D Specialist/Process Trainer: Job Role
Location: Baruipur
Summary: Responsible for developing domain knowledge, client process knowledge, and hands-on tools expertise among iMerit’s Delivery workforce and ensuring successful delivery of client projects, meeting or exceeding productivity and quality SLAs. The work may span projects involving data annotation for Computer Vision (CV), Content & Natural Language Processing (NLP) applications, as per business needs.
Specific responsibilities include:
- Client Instruction Analysis: Perform deep analysis of client instructions to identify gaps and clarification points, analyze production data to detect edge cases, collaborate with client to ensure satisfactory resolution.
- Training Needs Analysis: Identify training needs of Delivery personnel in a project through various means, for example: conduct assessments and analyze errors, provide production support and analyze queries/ errors/ improvement areas, perform quality check on production work.
- Training: Develop an effective training plan to cover client instructions and tool knowledge, create engaging training content, deliver training physically or virtually, measure training effectiveness through pre- and post- training assessments as well as improvements in production performance.
- Assessments: Design assessments that provide coverage and deep exploration of client instructions and edge cases, conduct assessments at regular frequency, analyze assessment responses to identify areas of poor understanding and plan corrective action.
- Production Support: Provide effective production support, resolve queries related to process or tool, analyze queries and production work to identify areas for refresher training.
- Continuous Learning: Continuously enhance domain knowledge and hands-on tool capabilities, facilitation skills, training content design skills.
Basic Skills
- Excellent command over English language.
- Good presentation, communication and facilitation skills.
- High comfort level with using tech tools/platforms.
- Attention to detail, critical thinking and problem solving skills.
- Multi-tasking and time management.
- Strong interpersonal skills & analytical bent of mind.
- Good with MS Word, Excel & Power point.
Trainer Qualification:
- Bachelor’s/Master’s degree in Science/Commerce/Humanities.
- At least 5+ years of industry experience, and at least 3+ years of L&D experience as a trainer, in IT-enabled process environment and exposure to overseas/cross-cultural client setup.
- Professional certifications relevant to L&D, IT, Content Development and relevant domains would be an added advantage.
Reporting
To the center or functional head
