Senior Manager, Pharmacy Initiatives


  • Job Type: Full-Time
  • Function: Life Sciences R&D/Engineering
  • Post Date: 01/25/2021
  • Website:
  • Company Address: , New York, NY

About Keeps

Keeps is a full-service healthcare company focused exclusively on helping men keep their hair.

Job Description

About Thirty Madison 

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.

In just three years, we've built three brands on top of our platform: Keeps (for men's hair loss), Cove (for migraine), and Evens (for acid reflux). We're growing rapidly, recently raised a $47m Series B, and are backed by some of the best healthcare and consumer investors, including Polaris Partners, Johnson & Johnson, Maveron, Northzone, First Round, and Greycroft, among others.

The role / What’s the opportunity? 

The pharmacy division is a core component of our platform, which powers Thirty Madison’s outstanding care model. Pharmacy operations sits within the platform operations group, which also includes Supply Chain, Medical Operations, and Customer Experience. Over the next few years, pharmacy ops will continue to grow to serve both internal and external customers and partners as well as enable our business to scale quickly while providing an outstanding patient experience. Our mission is to improve health outcomes, provide personalized medication management as well as provide visibility throughout the pharmacy care experience.

We’re looking for a Senior Manager Pharmacy Initiatives to help define, lead, and help execute large scale pharmacy projects. Reporting directly to our Sr Director, Pharmacy Operations, and working closely with our functional area leads and their business unit counterparts, including the pharmacy operations team, this role will be a crucial part of our pharmacy and platform operations team. Responsibilities will include helping to scope the development of innovative pharmacy concepts, ensure accurate documentation, and driving execution of key initiatives as well as serving as a strategic thought partner for the platform and pharmacy teams.

This role is remote based, although the New York City or Houston areas are preferred, with frequent travel as required.

You’re the right person for the role if you are:

  • Pharmacy operations minded, but strategic — you can get in the details but also see the big picture of how pharmacy plays a pivotal role in the care model
  • Experienced in owning cross functional pharmacy initiatives that include clinical programs, technology, and operational initiatives
  • Comfortable using data to develop a point-of-view — and open to whatever change that data reveals
  • Intellectually and impossibly curious — you may not be a specialist at everything you’re asked to do, but you have an unending desire to learn and become a wealth of knowledge
  • A strategic problem solver with proven problem-solving skills
  • A good listener who is interested in gathering information before making decisions
  • Able to adapt quickly while prioritizing opposing priorities and delivering a high-quality output!
  • Comfortable operating in an ambiguous environment while maintaining a strong bias for action — you love to build and streamline process where none exists
  • Seeking ​to​ be ​a part​of​​ a ​dynamic team,​ and get results; willing and able to step out of your “core” role and flex in new areas as business need demands

Some things you will work on:

  • Run cross-functional initiatives and track results, desired outcomes and ensure execution
  • Help identify, develop and own the implementation of new innovative pharmacy capabilities such as clinical support programs, technology improvements, and pharmacy workflow to name a few
  • Work closely with the product and engineering teams to ensure that our technical needs are accounted for in all pharmacy initiatives
  • Partner with the various BUs to ensure execution of aligned plans as well as helping out on special projects to drive improvements to our care and business models
  • Support creation of new pharmacy policies, processes and documentation, including implementation and maintenance of the pharmacy wiki
  • Own portfolio of pharmacy initiatives, document processes, including weekly reporting, OKR and quarterly planning processes and Board of Directors materials preparation
  • A range of other critical projects across our businesses with the goal of building a scalable pharmacy infrastructure that enables us to provide high quality and affordable healthcare to millions of customers across the country and the world

You should have:

  • 5+ years of pharmacy operational experience including leading large scale projects with a focus on execution at an innovative pharmacy player
  • A true growth demeanor (it’s your superpower!) and the ability and desire to operate consistently outside of your comfort zone
  • Strong, low-ego leadership, and experience managing and working with cross-functional teams
  • Experience building partnerships that lead to business growth
  • Demonstrated project management experience with a track record of successful execution
  • The ability to zoom in and out (oscillating between tactical and strategic) and context-switch with ease
  • A passion for healthcare and the desire to help drive positive outcomes for our customers

How we are managing through the COVID pandemic and its impact on our team?

These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely through April 2021 to allow them to plan accordingly. 

We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory “Me Days” away from work, company-wide days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office.


  • Competitive salary, equity, and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • Pre-tax commuter benefits, 401k, and FSA
  • Budget for the technology tools you need — whether a laptop, monitor, or special software
  • Unlimited vacation days and annual $1,000 vacation stipend

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.