Job Description
Homage is expanding and we are hiring for our Inbound Sales Team. The mission of the Care Advisory Team is to provide the best first experience for prospects and clients.
The Care Advisor will be the first touch point for our customers. You will play a key role in helping families and care organisations get access to caregiving services across Singapore, while also managing customer experience and expectations.
RESPONSIBILITIES
In this fulfilling role, a Care Advisor gains a deep understanding of the client’s needs and requirements to communicate the most appropriate Homage service offering.
- Conduct consultative qualification of clients for Homage’s sales process via phone and email
- Follow-up on inbound leads and articulate the Homage proposition to prospective clients
- Identify and deliver best next steps or resources to assist customers and users
- Navigate a high volume of sales leads
- Build a great client experience by understanding their goals, needs and initiatives
- Help remove technical barriers for our app users
- Understand the care landscape and unique requirements to strategically upsell or cross-sell Homage’s offerings
- Work closely with Care Operations and Marketing teams to drive process and lead efficiencies within the Care Advisory team
Requirements
SKILLS & EXPERIENCE
- Excellent written and verbal communication skills
- A Customer-first mentality
- A growth mindset
- Initiative to find the relevant resources needed to be successful in this role
- An ability to work collaboratively to solve problems
- Receptive to constructive criticism and open to coaching
- Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
- Organised and attentive to details
- Experience in hospitality, startups or healthcare-related companies is a plus
- Inbound sales or customer support experience is a plus
Do you want to join a fulfilling, impactful, high producing and scaling team at Homage?
ABOUT HOMAGE
Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission.
