Technical Account Manager

import.io

Warsaw, PL
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/03/2021
  • Website: import.io
  • Company Address: 12980 Saratoga Ave Building One, Suite B, Saratoga, CA, 95070

About import.io

Import.io is the number one web data extraction platform. Using our patented technology, we provide 100s of global businesses with high-quality, scalable data from the web without breaking the bank.

Job Description

Import.io is on a mission to enable web data. The web is the world’s largest database, but getting data from the web is hard. Import.io is on an ambitious mission to solve that problem and make web data a reliable, high quality data source. We have built the world’s only enterprise Web Data Integration platform that can parse data from any website, at scale and deliver that data accurately, on time, every time. Our customers are among the world’s leading organizations and they use web data on their most important business problems, running mission critical applications and services with the web data that we provide to them. Together we can make sure that no one ever has to write a web scraper again – we’re just getting started.

Role:

The role of Technical Account Manager spans pre and post sale. You will own the prospect and client relationship and be responsible for ensuring an efficient, on-time and smooth implementation and onward delivery.

Technical Account Manager responsibilities and duties:

  • Learn & communicate the technical details concerning how our software works and what problems it solves for our clients
  • Help scope and construct detailed technical & pricing proposals for customers
  • Manage customer relations by soliciting and logging client feedback
  • Assist client’s technical requests and leverage internal resources across our Client Success and Delivery teams to manage any technical issues
  • Identify areas where we can improve customer satisfaction, then communicate those issues and possible solutions to upper management
  • Take initiative to identify growth opportunities within our clients and collaborate with our team to ensure sustainable growth.
  • Help set and achieve sales goals and quotas on a monthly and quarterly basis

Requirements

Requirements:

  • Relevant direct experience doing web data extraction and crafting pricing proposals related to such
  • Previous sales or customer facing experience
  • Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools.
  • Ability to translate business and commercial needs into technical solutions
  • Understanding of how technical decisions impact the user of what you’re building.
  • Proficiency with JavaScript
  • Ability to work effectively in teams of technical and non-technical individuals.
  • Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.
  • Strong level of autonomy and ability to work effectively as part of a globally dispersed remote team.
  • Excellent communication skills

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.