Client Partner - THG Ingenuity

The Hut Group

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/15/2021
  • Website:
  • Company Address: Voyager House, Chicago Avenue, Manchester, M90 3DQ

About The Hut Group

THG has grown from a start-up business to a global digital commerce group, fast becoming one of the world’s leading beauty and wellbeing online retail organisations.

Job Description

About The Hut Group

THG is one of the world's leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, ESPA, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 6000-plus employees represent 66 nationalities and work in offices located in 11 cities around the globe.

Our culture is fast- paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey. THG believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.

THG Ingenuity

THG Ingenuity is the fast growing commercial division of THG. THG Ingenuity leverages the technology, brand and ecomm knowledge of THG to create compelling digital propositions for clients including Ninendo, P&G, Boots, Honda, and Nestle.

Specifically THG Ingenuity draws on over 10 years of THG operating experience to:

    Connect brands with global audiences to help power global growth
    Enable brands to collect and analyse data in real-time across the Ingenuity eco-system to help generate actionable insights and build agility across digital operations
    Produce digital content at industrial scale to maximise efficiencies
    plan, buy and execute digital marketing strategies across the three critical areas: acquisition, anticipation and retention

THG Ingenuity encompasses the end-to-end capabilities of web hosting, 100TB hosting with 29 global data centres, consulting, translation, digital media, marketing and content services.

The Role:

    Account Growth And Management of Key Accounts
    Accountable for accelerating project backlog associated with the customer
    Driving services renewals and upsell/growth
    Owning change requests and extensions
    Internal communications strategy & execution related to the customer
    Responsibility for handoff from pre-sales, internal kickoff, and project initiation
    Oversight Of Project Management And Administration
    Resource scheduling, staffing, onboarding & transitions
    Health reporting, ownership and management of escalation
    Partnering with practice leaders on resourcing needs, technology gaps, solution-specific pre-sales support, and BU support


    Proven account management experience
    Seasoned knowledge of ecommerce

    Excellent communication skills
    Great organisation skills
    Ability to manage multiple clients
    A positive and tenacious attitude and an unyielding passion for success
    Extensive social and business networks
    Target driven and total focus on achieving targets and helping grow business
    An outside the box, pro-active approach to self-generate business through activity, referrals and networks


    Competitive Salary
    THG Bonus Scheme
    THG Staff Discounts
    Gym Memberships

Unfortunately because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.