Technical Project Manager-Deployments

Reflektion

United States of America / Argentina
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 02/19/2021
  • Website: reflektion.com
  • Company Address: 777 Mariners Island Blvd., Suite 510, San Mateo, CA, 94404

About Reflektion

Reflektion’s AI-powered personalization platform listens to the behaviors of each individual shopper, utilizes artificial intelligence to calculate their preferences and intent, and then responds to every moment-to-moment interaction by displaying the most relevant content and products in real-time and across the digital touchpoints that matter most—including site search, product recommendations, category and landing pages, and email.

Job Description

About Reflektion

Reflektion’s AI-powered personalization platform listens to the behaviors of each
individual shopper, utilizes Artificial Intelligence to calculate their preferences and
intent, and then responds to every moment-to-moment interaction by displaying the
most relevant content and products in real-time and across the digital touchpoints that
matter most—including preview and site search, product recommendations, category
and landing pages, and email.

Leading retail brands such as Skechers, Reeds, Petco, Ascena and RiteAid rely on
Reflektion’s platform.

Founded by pioneers in Artificial Intelligence and awarded both the Best eCommerce
Solution and Best Overall Business Technology Solution by SIIA in 2019, Reflektion
combines individual shopper insights, product intelligence, and AI to create more
relevant and impactful eCommerce experiences.

Reflektion is backed by leading investors including Battery Ventures, Hasso Plattner
Ventures, and Clear Ventures.

Reflektion enjoys a rich culture of innovation. We hire talented individuals who are
self-motivated, willing to experiment and can work under tight schedules.

Summary

Reflektion is seeking a senior technical project manager to join our growing technical
deployment/support team. The successful candidate​ will play a dual role of being the
main point of contact for customers during implementation of all of Reflektion’s
eCommerce solutions (from initial deployment to upsell of additional products), as well
as be a hands-on technical advisor and problem solver.

In this role, the PM will kickoff and manage the entire lifecycle of customer projects, be
in charge of managing customer expectations, while adhering to strict deadlines and
scope to ensure project success. This includes developing and maintaining key project
deliverables such as requirements design specifications, project plans, personalization
surveys, and other project artifacts. He/she will also be coordinating team efforts with
onshore/offshore Engineering and Support resources.

As a technical advisor, the candidate will dig deep into technical issues the customer is
facing, as well as have a deep understanding of Reflektion solutions and be able to
troubleshoot issues, and provide possible technical solutions.

Ideal candidates will have strong engineering background, and extensive experience
deploying complex enterprise cloud software, and project management and follow up.

Requirements

●BS in Computer Science, Electrical or Electronics Engineering.
●At least 2 years of hands-on web application development experience withemphasis on APIs and Frontend technologies like HTML, CSS, Javascript,React, jQuery. etc.
●At least 5 years experience in technical project management and delivery -planning, requirements gathering, execution, risk and change management for asmall to medium size software company.
●Experience with B2B SaaS software or eCommerce customer implementations
●Excellent verbal and communication skills and ability to translate technicalsolutions to technical and non-technical audiences
●Strong understanding of customer integrations with APIs
●Experience using support tools such as JIRA, Zendesk, and other tools.
●A positive, can-do, problem solving mindset and ability to work in a fast-pacedenvironment!

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Reflektion - San Mateo, CA, USRemote
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.