Problem Solving Consultant with English

Receipt Bank

Sofia, BG
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 01/01/2021
  • Website: receipt-bank.com
  • Company Address: 6th Floor , 154-160 Fleet Street , London, EC4A 2DQ

About Receipt Bank

Receipt Bank was founded in 2010 to help the world work smarter. We help accountants, bookkeepers and small businesses drop the data entry, go paperless and spend more time doing what they love.

Job Description

Receipt Bank is a rapidly scaling FinTech business on a mission to disrupt the world of accounting and bookkeeping. Our products allow hundreds of thousands of SMEs and their accounting partners unlock the value of accounting data and automate bookkeeping processes through our award-winning AI.

Founded in 2010, we have experienced near 100% growth year-on-year, opened offices globally, raised over $60m in Private Equity investment and won a number of awards along the way.

Role Summary
We are looking for Problem Solving Consultants to join our growing team in Sofia. The ideal candidates should be passionate about what they do, have a strong sense of empathy and responsibility.

The aim of the Problem Solving Consultant is to answer and solve the questions of our existing partners, mainly Accountants and Bookkeepers of small to medium-sized businesses from around the globe. It would help to maintain fantastically high levels of support and service to keep our valued users happy, satisfied and part of our future.

Responsibilities

  • To answer the questions of existing clients via email / live-chat / phone in English;
  • To ensure queries are resolved quickly and satisfactorily, either directly or by liaising with internal teams;
  • To help maintain low churn rates of clients;
  • To contribute and raise the satisfaction rates;
  • To monitor patterns of support queries and suggest topics that need to be covered either through online education, knowledge centre or chatbots;
  • To identify reasons for churn and suggest fixes.

 

Requirements

  • Excellent English;
  • Smile easily and frequently;
  • "Failure" is not in your vocabulary;
  • You are a problem-solver and usually “find a way” when others don’t, can’t or won’t;
  • You know how to please even the most difficult customer;
  • Working hours from 2 pm to 11 pm EET


Additional perks such as:

  • Friendly team and welcoming office atmosphere;
  • Remote working, if possible;
  • Flexible working hours (especially if you're a student);
  • Business trips, if applicable;
  • Start a career in an internationally renowned, award-winning company

Benefits

We’re a remote company, so remote work is one of the main perks of the job.

We also offer to our Bulgaria-based team an employer-paid additional medical insurance, life and risk insurance, and a corporate discount for a MultiSpot Card. The team gets together for monthly team drinks and an off-site somewhere beautiful twice a year. Between countless group outings to talks, outdoor events, movies and more, you'll be sure to find your niche.

The Receipt Bank Group was founded in 2010 and has been revolutionising bookkeeping ever since. With over 6,000 partner firms worldwide, we maintain a growth rate of 100%+ year-on-year. We are a global company with a team of 450+ in offices in London, Washington DC, Sydney, Sofia, Paris, Toronto, and Cape Town – and that list is only looking to get longer.

Work smarter. Grow faster. Go further. Join Receipt Bank.

If you are interested please APPLY using the button below.

Confidentiality of all applications is assured. Only shortlisted candidates will be contacted!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.