City Manager, New York


New York City, NY, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 01/01/2021
  • Website:
  • Company Address: 19 Butte Place, San Francisco, CA, 94103

About Darkstore

There wasn't a service that did fulfillment and 1-hour delivery, so started Darkstore. We are revolutionizing the fulfillment and delivery industry. We’re a technology company doing our own fulfillment. By reinventing the technology that powers fulfillment we’ve been able to lower the costs involved in fulfillment which in turn we pass on to our customers.

Job Description

Who We Are
Darkstore Inc is a fast-growing and behind the scenes urban fulfillment platform backed by well-known investors, including EQT Ventures.  We won’t stop until we have revolutionized the way products from brands you love (such as Nike) show up at your doorstep.  Launching our first customer-facing app, FastAF is your new local shop featuring the top products from the top brands. We are a high growth, direct-to-consumer curated brand-centric marketplace that gives consumers access to the brands they love in 2-hours. We are a marketplace changing the way premier brands connect their products with consumers. Come see why our passionate and entrepreneurial team has joined us from companies like Goop, Amazon, and Glossier.   
It’s what you want (The best brands and products) How you want it, (a one-stop shopping experience) When you want it (in 2-hours or less). 
The Opportunity
We’re looking for a Site Manager to lead a core part of our Operations team. Leveraging your experience, you’ll build the infrastructure which ensures our Darkstore is fulfilling orders accurately and on-time.  You’ll lead a team to run the entire warehouse facility and will be the primary contact for all local operations. Our Site Manager will be a pivotal team leader and work directly with the leadership team to grow the business.

What You'll Do

      • Oversee the receiving, warehousing and fulfillment operations at our Darkstore
      • Develop and implement Darkstore policies and procedures
      • Oversee the security operations at your assigned site
      • Ensure the effective and safe use of all Darkstore equipment
      • Ensure the safety of the entire Darkstore staff
      • Maintain documentation and keep accurate records of warehouse KPIs and SLAs
      • Assist with deliveries as needed
      • Collaborate with your Manager and Engineering and Product teams to dive into issues with the functionality and designing of our internal product features 
      • Follow continuous improvement methodologies to bridge gaps in our processes
      • Manage and track COGs, site operating expenses, working hours, etc

Drive Culture

    • Drive the company vision all the way down to front line employees
    • Grow and foster relationships with your team and build a set of core values
    • Work with the warehouse team to develop the companies core tenets


    • Work with 3P labor to ensure that we meet the needs of our warehouse workers in a timely fashion
    • Continue to build contingencies with 3P’s in order to be prepared for any spike in demand
    • Develop a team to be able to operate the Darkstore site and meet safety targets, KPI targets, and customer experience targets

What You Bring

    • 1-2 years of experience working in e-commerce customer service and 3-5 years in a management role
    • Developed understanding of racking needs and product capacities
    • Experience creating floor plans in spaces that will be used for storing goods
    • Proven success in identifying warehouse expansion opportunities and how to increase storage capacity
    • Excellent communication skills and the ability to think on your feet 
    • Roll up your sleeves mentality while working in a fast-paced startup environment
    • Excellent interpersonal skills
    • Bonus: Experience working in fulfillment, warehouse, delivery, or other related operational services.
Darkstore is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the most passionate people who want to join our team and develop the services, systems, and marketplaces that will change consumer experiences.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.