Senior Product Manager

Keap

Chandler, AZ, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 05/04/2021
  • Website: keap.com
  • Company Address: , Chandler, AZ

About Keap

Keap is on a mission to simplify growth for millions of small businesses. For 15 years, Keap has been helping small businesses get organized so they can deliver great service and close more business. Today the pioneer of CRM and marketing automation software for small business serves more than 200,000 users globally with its Infusionsoft and Keap products. Keap is headquartered in Chandler, Arizona.

Job Description

At Keap, we help small businesses succeed.

We don’t just say that, we mean it and we do it every day. And oftentimes, working at Keap is much like running a small business. There will be long days and incredible challenges, but the reward will be contributing to something that is larger than you. We want you to bring hustle, grit, and passion to everything you do here. You will be expected to take high ownership and improve yourself constantly. You will be held accountable to our Core Values and will be expected to hold your teammates accountable as well. The values are what unify us and allow us to make the impact that we do. They are crucial on our mission to becoming the undisputed champion of small business success.

Together...we will replenish the middle class. We will elevate the worldwide economy. We will inspire kids to dream of becoming entrepreneurs. 

We are the Product Management Team at Keap and we’re searching for a Senior Product Manager. Ideally, you will be an early adopter of technology and ideas, a team and people builder, a creator of dashboards, and an aficionado of analytics. We are building delightful yet powerful experiences - you will always give your assessment and strategy for achieving desired outcomes while encouraging input and creating space for collaboration. In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between strategy, creation, and precise execution with room for iteration. Are you up for the challenge?

 The Work

  • Help define and execute the product vision, strategy and plan for your area of product ownership within our CRM, Automation, and Communications product line
  • Drive net customer and revenue growth with offerings that solve customer problems with jaw-dropping delight and competition crushing capabilities
  • Create a high performing cross-functional team that drives Keaper Engagement Index and GPTW (Great Places To Work)

 Daily Duties

  • Manage feature and product lifecycle, from concept to phasing out of the product(s) across all products/product lines
  • Develop and maintain deep customer empathy through frequent customer interviews, qualitative and quantitative research, and product usage measures
  • Inspire and motivate the company and get everyone moving in the same direction executing our product strategy
  • Build and foster a strong product culture around rapid testing and learning
  • Build strong cross-functional relationships with the engineering, sales, marketing, and support teams and collaborate in the launch of products
  • Define and test product success metrics and analyze product performance
  • Aggressively identify opportunities for iteration and improve customer outcomes on an ongoing basis.
  • Always stay on top of competitors and develop a strong understanding of stakeholders to drive development decisions.
  • Act as product evangelist both internally and externally.
  • Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.
  • Create high-functioning team dynamics with one or more agile teams, including UX design and engineering members
  • Build, groom, and manage a healthy backlog of user stories, and run productive standup, grooming, planning, and demo meetings

Expertise

  • 4+ years software Product Management experience
  • Proven experience launching and growing a SaaS product line to thousands of customers, ideally serving small businesses or consumer
  • Experience driving and working in a fast-moving agile environment
  • Strong proactive communication skills (written and oral) and an ability to work collaboratively
  • Ability to negotiate without being adversarial
  • Good product manager instincts, such as saying "no" to most things to allow extreme focus on the critically important things
  • Skill in selling the product roadmap, explaining prioritization trade-offs
  • Empathy for the customer experience, as well as data analysis
  • Technical acumen to think critically and problem solve with UX designers and developers
  • Experience being the product owner of one or more products, with a track record of successful releases and updates
  • Ability to lead projects across multiple teams and stakeholders through organization, collaboration, and charisma
  • Bachelor’s degree or equivalent experience. MBA preferred

 You’ll really knock our socks off if…

  • You know what “fast-paced” really means and you embrace it.
  • You strike the perfect balance between strategy, creation, and precise execution with room for iteration.
  • You have a Jedi-like talent for identifying, hiring and motivating talented people.
  • You never say “That’s not my job” or “I didn’t sign up for that”.
  • You are a problem-solver and embrace constant change.

 

At Keap we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed.  We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.