Support Engineer


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/27/2021
  • Website:
  • Company Address:

About TomoCredit

Credit Redefined – We help young adults build and establish good credit through next-gen financial technology.

Job Description

TomoCredit is a fintech startup based in downtown SF. We issue the smartest consumer credit card. Our card does not require a credit score for approval and we use different sources in our underwriting. We are small, but nimble and very passionate about opening credit market to immigrants, with the aim to make it a cutting-edge and pleasant experience for our users.

We're looking for an javascript/Node.js developer to join our small and creative team. An ideal person not only knows how to build a strong team but also instills a strong product driven culture within the entire organization. Ideal candidate is comfortable working in a fast-paced, creative and collaborative environment.

Since you would be joining us early in our journey, you will be intimately involved in every aspect of the product with a significant say when it comes to technical decisions. You will own projects from concept to completion. You will be working alongside talented software engineers in executing your projects. We highly encourage and value creative thinking that is not limited to tech, but also touches all aspects of the business, marketing, execution and strategy. One of our marketing initiatives was conceived by an engineer on our team!

What you will do

  • Work with customer support to resolve customers' inquiries and issues.
  • Assist our support team with technical issues (we are small and want to make sure our users love us)
  • Help QA our releases to ensure they’re ready to ship (to ensure we have a truly amazing product)
  • Be happy!

What you bring to TomoCredit team

  • Several years of working experience in javascript/Node.js
  • Experience working with Postgres (or any SQL database)
  • Experience with building and maintaining RESTful and GraphQL APIs.
  • Natural ability to diagnose and debug complex technical issues
  • Your amazing analytical skills
  • Strong written and verbal communication skills

Why TomoCredit?

Building strong culture is extremely important to us. In order to do so, we strive to make every member of the team happy. That's why we offer a generous benefits package for a small startup.

  • Salary: Negotiable based on experience

  • Insurance: Medical, Dental and Vision benefits.
  • Equity: We're growing rapidly and we want to share our future success/ financial upside with you. We offer an above-average ownership stake in TomoCredit for all employees.
  • Flexible vacation policy. We trust that you know how to manage your time wisely so you can finish your work on time without burnout. Within that trust, we offer flexible vacation policy.
  • Company-sponsored outings. This is the best outlet to get to know each other outside work.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.