Account Manager

Particle Health

New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/26/2021
  • Website: particlehealth.com
  • Company Address: , New York, NY

About Particle Health

Particle Health is on a mission to solve the biggest problem facing the American healthcare system - data sharing. We believe patients have the right to control their data, but shouldn’t bear the responsibility of collecting, managing and transporting it; that’s where we come in. By taking a unique approach and method, our venture-backed startup is positioned to lead patient-centric data sharing, and the impact will be felt across a multitude of businesses.

Job Description

As an Account Manager, you will be responsible for the onboarding and growth of Particle Health clients. You will collaborate with almost every other Particle function to consistently surprise and delight our customers.

What You'll Do

    • Serve as the customer’s main point of contact, managing day to day communication and providing product, business and technical support
    • Assist new clients in designing their workflows and implementing the Particle Health API
    • Troubleshoot technical issues and stay up to date on client support tickets
    • Work cross-functionally with Product and Engineering to turn client feedback into meaningful improvements 
    • Develop relationships with key stakeholders, identifying opportunity for upsells and cross-sells. 

What You Need

    • Bachelor's degree; and 3-5 years professional experience in client-facing role, preferably: technical account management, solution engineering or implementation   
    • Ability to investigate technical issues, review logs and troubleshoot problems 
    • Ability to understand and explain technical concepts
    • Excellent written and verbal communication skills
    • Excellent project management skills
    • A customer first attitude

Preferred

    • CS Degree or equivalent experience
    • Experience working with APIs; familiarity with JSON
    • Experience working with SQL and/or Google Data Studio

Bonus Points

    • Experience working with EMR systems

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.