Payment Scheme Manager


London, GB
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 01/04/2021
  • Website:
  • Company Address: 12 Epworth Street, EC2A 4DL, London, UK

About Monzo

At Monzo, we’re building a new kind of bank. One that lives on your smartphone and built for the way you live today. By solving your problems, treating you fairly and being totally transparent, we believe we can make banking better.

Job Description

We’re looking for someone proactive, technically-minded and great at communicating to help us manage our connections with payment schemes. Initially, we’d like you to focus on our relationship with UK Finance and the Faster Payment Scheme but your role will also expand to cover other payment schemes too.

As we push to become our customers’ primary bank account, we’re looking for someone who’s had experience with the Faster Payment Scheme to own our relationship(s) with them and to provide the knowledge and guidance needed for us to accomplish our goals.

Our connections and relationships with payment schemes are absolutely critical to our success. You’ll play a huge role in ensuring that Monzo can become the financial control centre for a billion people, and you’ll have the opportunity to up-skill in non-UK payment schemes as we expand our products and features.

You’ll join our Payment Operations team, who manage our relationships with the various schemes, card providers and banking partners. You’ll work closely with our Transfers Engineering team, providing the technical capabilities and who are responsible for building our core banking system and maintaining connections to the various payment schemes (Faster Payments, SEPA/EuroSIC, TransferWise, Bacs etc).

You will be responsible for:

  • Being the first point of contact for FPS and other non-card payment schemes in every situation
  • Relating our requirements and the decisions we make to third parties, and the converse
  • Managing these payments schemes around any incidents that occur: either working with them after an incident has occurred, or managing them during the incident itself
  • Taking the lead in projects that involve new products, features or partnerships to both maintain and expand our customer offering
  • Keeping us up to date with any important changes (fees, software, regulation) in the payment schemes
  • Building strong relationships with the relevant people and teams at the scheme(s) as well as internal business partners

You should apply if:

  • You have worked with Domestic and/or International payment schemes such as FPS, Image Clearing Scheme, Bacs
  • You have an understanding of how these schemes work in detail, and what it takes for us to get connected on a technical level
  • You have experience managing multiple successful, important projects concurrently and are comfortable with regular context-switching and ambiguity
  • You are an excellent communicator, both verbally and in writing
  • You enjoy driving work forward autonomously while leveraging input and knowledge from people across various team
  • You’re great at building strong, effective relationships and able to get the most out of third parties for Monzo
  • You are commercially minded and great at negotiating


The application process consists of a short phone interview, followed by a call with the hiring manager, and a couple of on-site or video interviews. Interviews for this role will start in January 2021. 

We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.

Competitive salary plus stock options and other benefits.

Equal Opportunity Statement

At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Related Jobs

Engineering Director

Monzo - London, GB

Engineering Manager

Monzo - London, GB

Senior Engineering Manager

Monzo - London, GB

Senior Product Designer, Operational Systems

Monzo - London, GB

Security Engineer (Detection & Staff Security)

Monzo - London, GB
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.