Senior DevOps Engineer


Palo Alto, CA, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/18/2021
  • Website:
  • Company Address: 1121 San Antonio Rd Suite C202, Palo Alto, CA, 94303

About Aisera

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Job Description

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations?


AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.


What you'll be doing


As a Sr. DevOps Engineer, you will be part of the DevOps team and work with other team members, engineering management and product management to plan, develop and deliver on-time various features and functionality for the operations.


As part of your job you will work with teammates, leadership and product management to design and deliver the operations and deployment features as per roadmap.

You will also deliver testable, modular, highly scalable and reusable code, test cases and documentation on time.




  • Deep knowledge of Kubernetes, and public cloud infrastructure from AWS. Knowledge of GCP and Azure is a plus.
  • GitOps mindset: terraform, kops, helm, jsonnet. Every infrastructure component should be declaratively defined. Jenkins / Gradle and Python / Bash knowledge is good to have.
  • Knowledge of CI/CD pipelines and orchestration tools; understanding of the deployment and operations of large scale SaaS applications; familiarity with the testing, staging, and production stages using microservices-based architectures on public and private clouds.
  • Knowledge of Networking, Systems, and Linux is a must. 
  • Familiarity with Terraform, Helm, Docker and relevant deployment frameworks is a plus.
  • Education background in Computer Science is a must.

Preferred qualifications:


  • Master's degree in Computer Science/Engineering or related fields
  •  5 to 10 years of work experience building or managing production-grade SaaS platform
  • Pushing on the boundaries on scaling and performance with a focus on zero downtime
  • Serious about security - encryption at rest & on the wire
  • Passionate about measurement and making data-driven decisions
  • Interested in multi-cloud deployments
  • You take a high-level view and care about making engineers and customers happy - you are excited about helping build a successful culture, company, and product

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.