Software Engineer - Customer Success

Applitools

San Mateo, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/01/2021
  • Website: applitools.com
  • Company Address: 4 Gershon Shatz St., Tel Aviv, 6701740

About Applitools

Applitools is on a mission to help Test Automation, DevOps and Development teams release and monitor flawless mobile, web, and native apps.

Job Description

Changing the landscape of software development takes passion, persistence and a positive approach. At Applitools, we thrive on solving technologically complex problems, no matter how difficult they are to solve or how much time is required to solve them.

Today, Applitools provides the only commercial-grade, Visual AI-based Test cloud service that validates applications' user interfaces in a fully automated manner, used by hundreds of engineering teams at top brands worldwide.

In this role, you will have the opportunity to manage multiple clients at various stages of their use and interaction with our products, and help them maximize the value by providing the best possible user experience.

Responsibilities:

  • Connect with strategic customers, minimize churn and drive expansion.
  • You will build relationships and guide customers through milestones for success
  • You will interpret customers needs into solutions, and facilitate cross-team collaboration with sales, R&D and product teams to ensure our customers receive a first-class journey
  • You will own and design onboarding processes with new customers, and deliver high-impact customized product trainings

Qualifications:

  • 3+ years of experience in Sales Engineering or Customer Success
  • You have previously worked with SaaS/Cloud technologies
  • You have a strong technical aptitude
  • You have previous experience with software engineering
  • You have excellent communication and presentation skills

Preferred qualifications:

  • Familiarity with modern testing frameworks and CI/CD tools
  • Bachelor's degree in Computer Science or equivalent
  • Solid grasp of programming concepts in: JS, Python or Java

 

Applitools is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Applitools is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.