Market Operations Project Manager

Tier Mobility

Berlin, DE / London, GB
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 12/27/2020
  • Website: www.tier.app
  • Company Address: , Berlin

About Tier Mobility

TIER Mobility is a vision and mission-driven company for shared micro-mobility based in Berlin. Our vision is to lead the way towards seamless and sustainable mobility joyful for everyone. We are rethinking urban transportation and reshaping our cities'‚Äč landscapes by offering easily-accessible and affordable mobility services by partnering up with municipalities, public and private organizations as well as other transportation providers. In all our actions we focus equally on our core values of sustainability, customer centricity, diversity excellence, appreciation and transparency.

Job Description

The Role and your Impact at TIER

  • We’re looking for an experienced manager with a track record of driving operational improvement initiatives. You should be a team player who is able to coordinate local and central teams to achieve a common objective, and you should be comfortable travelling throughout our operating regions - we expect this role to be 40-60% based in region
  • Your responsibilities will include:
    • Ops improvement: Partner with local ops teams to identify improvement initiatives; provide project-based analytical support including the use of Looker, Excel, Tableau, and other analytical tools
    • Experiments: Project manage cross-market/cross-region experiments, leveraging central & local teams
    • Product & process roll-out: Assist central teams in rolling out & setting up ops processes for new products
    • Documentation & best-practice sharing: Playbook best practices from markets and regions and share them with other regions
You'll fit great with these Skills and Qualifications
  • Degree or masters from a top-tier university or business school
  • 3-5 years’ experience in accounting, banking, consulting, or in a startup/entrepreneurial role
  • Prior experience in the mobility, transport, or logistics industry is desirable (e.g. Uber, Deliveroo)
  • In-depth knowledge of data tools & visualisers (e.g. Excel/Google Sheets, Looker, Tableau, Kepler); SQL is a plus
  • Organised and structured mentality; comfortable working in a fast-paced and demanding environment
  • Fluent English, written and spoken language
Get an Impression of the Team
  • The Market Operations team sits between TIER’s HQ and our local operational teams, ensuring that our decentralised organisation spread across 80+ cities in Europe is on the same page and working towards the same KPIs whether they are in Berlin or Bordeaux, Stockholm or St. Gallen.
  • We’re at the forefront of driving operational improvements throughout the business, optimising the use of our industry-leading technology and tools to solve problems such as deciding what the right number of scooters in each city is, ensuring they’re in the right places at the right time to serve our customers, and understanding the most optimal mix of vehicles and micro-warehouses to achieve that as efficiently as possible.
  • If you are inquisitive, as comfortable with data and spreadsheets as you are getting your hands dirty in a warehouse, and keen to work in a fast-paced environment helping us make a lasting impact in cities across Europe, come and join us!
This may inspire you
  • Join us at the forefront of one of the most exciting and rapidly moving industries. 
  • We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward. 
  • Being part of the team means you’re part of its success. Our ESOP Programme gives you an opportunity to have a share in the company – nothing like invested interest!
  • Surf your city with free rides on our e-scooters and e-mopeds.
  • Check out our diversity and inclusivity initiatives and programs such as #WomenofTIER.
  • Expect a first class company onboarding and Team Events with international colleagues from all over the World.
  • Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, Coup) and high-performers (Ex BCG, Uber, Delivery Hero and more).
Sounds exciting? We are looking forward to receiving your application.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.