IT Service Manager


  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/18/2021
  • Website:
  • Company Address: 6400 International Parkway, Suite 2500, Plano, TX, 75093

About M-Files

Our easy document and enterprise content management system meets your business' unique needs without requiring expensive setup and time-consuming training – the way IT should be. Boost your organization's productivity while decreasing your risk with M-Files.

Job Description

We are now looking for an experienced Service Manager for M-Files who will ensure delivery of high-quality professional services and customer satisfaction.

As a Service Manager, your focus is squarely on the customer. You will act as our representative in working directly with customers in various industries in locations throughout Europe. You will make sure that resources are optimized to best meet your customer expectations and deliver service operations according to the SLA. You will also contribute to the development of processes, ways of working and M-Files professional service products. 

Our expectations of you:

  • Customer service attitude
  • Experience in IT service management, maintenance and delivery of IT solutions and services
  • Experience in working as a Service Manager and/or a Project Manager
  • Good collaboration, presentation and reporting skills
  • Accuracy, ability to keep to schedules and execute agreed actions
  • Interest and competence to contribute to development of M-Files ITSM services
  • Fluent in German (native speaker) and understanding the German culture
  • Fluent in English
  • ITIL- ja IPMA-certifications are a plus

Our benefits:

  • Be part of a global technology leader
  • An international and diverse work atmosphere
  • Helpful and skilled team supporting you
  • Possibility to work remotely

You have a chance to work with the best tools and technologies needed in your tasks. You will get a wide benefit package to support your job satisfaction. This is a perfect time to join M-Files and contribute to our exciting growth journey!

Did you know?

M-Files earned the highest leadership position in the 2020 Nucleus Research report. Nucleus Research evaluates content management providers on two core criteria – usability and functionality. This year, M-Files earned the highest recognition for both usability and functionality.

Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Be sure to apply sooner rather than later if you are interested!


Deadline for applications: The recruitment expires when the position is filled.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.