Technical Account Manager, Software Analytics

Datameer

Toronto, Ontario, CA
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/14/2021
  • Website: datameer.com
  • Company Address: 1550 Bryant Street Suite 490, San Francisco, CA, 94103

About Datameer

Datameer is the only end-to-end big data analytics application purpose-built for Hadoop, designed to make big data easy for everyone. Companies of all sizes like British Telecom, Citibank, Trustev and Workday use Datameer to integrate, analyze and visualize all of their data to get new insights faster than ever.

Job Description

About Us

 

We are a well-funded, global software company headquartered in San Francisco with global offices across Europe backed by top tier investors including KPCB, Repoint Ventures, and Next World Capital among others. Our customers include who’s who of the fortune 100 and the list is growing!

 

We are an agile enterprise big data platform that fuels faster, trusted data-driven insights anywhere. Datameer’s advanced data preparation, exploration and governance functionality makes it easy to transform big data into curated data sets to feed any analytics initiative. Using a hybrid architecture that spans on-premises and the cloud, Datameer helps organizations deliver new insights in days and operationalize them immediately, increasing the agility and responsiveness of the analytics that drive the business.

 

As a Technical Account Manager (TAM), you work to retain and expand the business with existing customers.  Through consistent and proactive outreach, coupled with onsite consultative engagements, you will build and maintain client relationships to the highest levels. Account Managers work with the client’s key executives to define and create new solutions using Datameer. By driving value for our customers, you will secure renewals and expand revenue. Your goal: retain all assigned customers and grow revenue by 30% across these same customers.

 

Responsibilities

 

  • Drive adoption, retention, and overall account and satisfaction for your named customers via the following:
    • Structure and lead discovery interviews with senior business stakeholders and hands-on users, in order to identify opportunities and pain points Datameer can address
    • Conduct monthly checkpoints with senior business stakeholders to define and achieve customers’ strategic goals with Datameer
    • Spend time on-site with users and stakeholders to foster adoption and strategic growth of Datameer
    • Perform quarterly Executive Dashboard reviews of customer environments and proactively recommend improvements to the platform to optimize customer usage
    • In collaboration with Account Executives, lead quarterly business reviews with customers to an executive audience demonstrating value of Datameer’s current usage and opportunities to improve and grow
    • Organize participation in Beta Product evaluations to share new features with customers early and get their feedback to influence the features to be released
    • Share case studies and demonstrations of how other customers (could be in their vertical or who tackled a similar problem) use Datameer, in order to stimulate interest in expanding their usage of Datameer
  • Collaborate closely with other Datameer teams acting as a customer advocate:
  • Keep Leadership informed of customer health (successes/strengths, as well as operational risks)
  • Provide feedback to Product Management team for roadmap influence based on customer needs
  • Align on upsell and expansion opportunities, so that Sales can maintain their territory plans
  • Coordinate with Consulting and Education teams to identify opportunities and drive adoption

 

Experience and Requirements

 

  • BS degree in Computer Science or a related technical field
  • Enterprise software experience is a must.
  • 3+ years experience in consulting, strategic sales, or account management
  • 2+ years in customer success or relevant work experience with the proven ability to retain and expand Enterprise accounts
  • Proficiency in Linux; experience with distributed systems like Hadoop a plus
  • Experience with Big Data-related tools and technologies: MapReduce/Tez, HDFS, HBase, Hive, Hadoop, Spark and Cloud Infrastructure providers: AWS, Azure, Google Cloud will be considered an asset.
  • Strong executive presentation and persuasion skills; excellent deliverable creation and editing skills. Be prepared to show samples or present.
  • Strong interpersonal and collaboration skills; proven ability to build relationships.
  • Willingness to roll up the sleeves in a fast-paced, highly varied environment

 

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

 

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

 

**Note to Recruiters and Placement Agencies: Datameer does not accept unsolicited agency resumes. Datameer will not pay fees to any third party recruitment agency or firm in the absence of a signed agreement and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Datameer.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.