Recoveries Handler


London, GB
  • Job Type: Full-Time
  • Function: Regulatory Affairs
  • Post Date: 02/12/2021
  • Website:
  • Company Address: 71-91 Aldwych, London, England WC2B 4HN, GB

About Flatfair

flatfair is the fastest growing deposit alternative in the UK, already available in hundreds of letting branches across the country (e.g. through the Spicerhaart network).

With flatfair, landlords can offer tenants the option to pay an affordable membership fee instead of an expensive tenancy deposit. In exchange, flatfair landlords get up to double the protection compared to a deposit (up to 12 weeks worth of rent) and benefit from fewer voids.

Job Description

We have ongoing opportunities to impact every renter in the UK through exciting and highly rewarding work. Join us on our mission to create a world of deposit FREE renting!

We have ongoing opportunities to impact every renter in the UK through exciting and highly rewarding work. Join us on our mission to create a world of deposit FREE renting!

We expect more people to rent than ever before. That’s why we believe renting should be more affordable and accessible. We are a young and innovative scaling-stage startup company solving an affordability problem by offering deposit-free renting to millions of tenants across the UK - with lots more exciting stuff to come.

We have built a core team and a product we are proud of, raised significant capital and partnered with the UK's largest independent letting agency. Plus, we’re already working with the world’s largest institutional landlord so we’re well on our way to change the way renting is done forever!


We’re all about connecting people, and in order to provide the best service possible, we need a dedicated team who strive to make our end of tenancy process as seamless as possible. As part of the wider ops team, you’ll be an integral part of our customer journey - you’ll be the bridge between our landlords, agents and tenants and our product can’t thrive without you!

What you’ll do:

  • Own the collection and verification of information required from agents and landlords to successfully process end of tenancy charges
  • Have experience working within residential lettings preferably within a property management function.
  • Help tenants in their interaction with the flatfair platform so that they can accept, dispute or negotiate any charges and claims made by the landlord or managing agent. This could include explaining the sometimes complex world of property rules, regulations and law
  • Follow, improve and iterate on our end of tenancy process, using data and technology to ensure the operation is as smooth as possible
  • Project manage multiple cases at once, maintaining an excellent standard of service
  • Ensure transparency across both stakeholders and colleagues, communicating the process, outcomes and challenges relating to settling end of tenancy charges
  • Through the application of all of the available tools, aim to close every case with a successful payment by the tenant of each of the eventual charges which have been allocated so that the landlord is reimbursed in accordance with the tenancy agreement.

Who you are:

  • You should be proactive and self motivated to own the collections process, achieving maximum settlement and handling any objections along the way
  • Building rapport quickly is something you don’t even need to try to achieve; it comes as naturally as wanting to provide a great service
  • Able to facilitate negotiations to make them as frictionless, fair and transparent as possible
  • You understand the importance of attention to detail, and are able to follow through on a process (or improve it as needed!)

What’s in it for you:

  • Whatever gear you need to best do your thing (Macs / PCs, iphones / S8 etc)
  • Holidays: 25 days’ holiday a year (plus UK public holidays), and we encourage you to use them all up!
  • Learning and training: We’ll contribute towards training courses and conferences that help you learn and grow professionally and personally
  • Personal development: Following a motivating career path, we value growth from within the business and encourage people to step up.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.