Senior HR People Operations Generalist

Nationwide, WorldWIde
  • Job Type: Full-Time
  • Function: HR
  • Post Date: 01/19/2021
  • Website:
  • Company Address: 853 Alma St, Palo Alto, CA, 94301

About is redefining the future of work through building tech that unites and empowers on-demand professionals.

Job Description

About Jobox:

Jobox is revolutionizing the $600B home and road service industry through innovative, user-focused, B2B technology. Being in stealth mode enables us to fly under the radar, but for the thousands of service technicians that have joined us, we’ve already had a profound impact on their businesses and income - processing hundreds of millions in credit card volume.

With backing from top venture firms and industry veterans like Square, Facebook, Uber and more, and we’re looking for someone to help scale the company with incredible people across the board.

If you’re interested in a hyper-growth company that is making a tangible difference in people's lives, Jobox is the right place for you. 

To learn more about us, visit our website at

What you’ll do:

  • Ensure phenomenal customer service is provided to all employees and managers
  • Drive and participate in employee recognition events and cultural activities, and incorporation of company core values, including diversity initiatives
  • Conduct employee onboarding and new hire orientation; manage the employee off-boarding process, termination, and exit processes
  • Oversee and execute the roll-out of company-wide initiatives, including employee communications, training, and open enrollment 
  • Maintain employee files and records in electronic and paper form
  • Assist with the implementation and management of the performance management process, including evaluation cycles, manager coaching, and issue resolution 
  • Participate in all employee relations efforts
  • Investigate, coach, recommend and guide resolutions with employees and people leaders
  • Work with outside counsel as needed
  • Ensure that all company policies and procedures are up to date and aligned with current employment laws
  • Stay current on HR technologies and seek ways to improve employee experience and administrative efficiency via technology
  • Assist with the communication and rollout of HR programs and policies
  • Assist with ad-hoc projects as needed

Skills we're looking for:

  • Ability to dig deep into unstructured data and turn it into actionable insights
  • Phenomenal track record of working well across teams and with external partners
  • Hustle and creativity when it comes to problem-solving and can also lead people to get things done
  • Consistently make sound judgment calls when presented with difficult decisions, especially when only partial information is available
  • Takes initiative in a dynamic environment and can lead complex initiatives
  • Never-ending desire to grow and learn
  • Strong interpersonal, verbal, and written communication skills that will influence others


  • BA/BS degree in related field, SPHR or PHR 
  • 6-8 years of experience working in human resources is required, preferably with a broad scope of responsibilities
  • Experience in a fast-paced, high growth work environment is highly desired (start-up is a big plus, preferably at a size of 50-200 employees)
  • Experience supporting operational HR programs, utilizing a PEO, and processing payroll
  • Experience supporting HR functions across multiple locations (US, Canada, Asia)
  • Benefit administration knowledge including managing benefit programs and enrollment
  • Experience working with and optimizing HR platforms; ideally experience implementing HRIS
  • Good knowledge of employment/labor laws
  • Excellent written and verbal communication skills
  • Outstanding attention to detail
  • Ability to navigate and thrive in a fast paced, high growth environment
  • Friendly, energetic and comfortable operating in a fluid environment
  • Must exercise absolute discretion both inside and outside the company
  • Willingness to do the needful – we have to be willing and positive about wearing a lot of hats!


  • Competitive salary with a generous equity package
  • Excellent medical, dental and vision plans
  • Flexible paid time off (PTO)

Jobox is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.