Platform Documentation Manager

SeatGeek

Portland, OR, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 12/23/2020
  • Website: seatgeek.com
  • Company Address: 400 Lafayette St, Fl 4, New York, NY, 10003

About SeatGeek

Help the world experience more live. SeatGeek was built in 2009 as the only mobile ticketing marketplace created with fan experience top of mind.

Job Description

Our Client Services team at SeatGeek is responsible for the implementation and ongoing technical support of our clients using SeatGeek Enterprise Products & Services.

Reporting to our Head of Enablement Services, you’ll be collaborating with internal teams to create, update, and manage quality documentation on our products and processes. These resources will serve the end goal enabling both our internal team and our clients to better utilize our products and services.

What you’ll do

  • Oversee creation and publication of internal technical and reference documentation on SeatGeek Enterprise products and processes
  • Oversee creation and publication of client and partner documentation on SeatGeek Enterprise products
  • Ensure existing documentation is updated reflect product improvements and changes over time. Publish revisions to technical literature as needed 
  • Manage ongoing updates of client and partner knowledge systems including access, organization, versioning, styling etc. Ensure content is updated, accurate, consistent, and relevant
  • Collaborate with internal teams globally at SeatGeek to identify documentation needs and respond to those with resources that meet the business need
  • Be a thought leader and expert product resource for our SeatGeek Enterprise Products including SRO, eSRO, SeatGeek.com, Amplify and SeatGeek Open distribution
  • Assist with coordination of SeatGeek Enterprise Training and Enablement program initiatives including but not limited to User Group Conferences, creation and publication of knowledge base articles, product enablement, hosting of e-learning opportunities, etc.

Who are you and what you have

  • Technically inclined 
  • A creative and critical thinker
  • An expert written communicator that can communicate context, application, and relevant details clearly and concisely 
  • A Collaborative individual, eager and open to work with product & engineering
  • 3+ years experience with creating platform documentation in an enterprise SaaS environment. Experience with SRO Platform prefered. 
  • The ability to project manage your tasks including prioritization, communication, scheduling, and organization
  • Experience with SeatGeek Enterprise Products is a plus but not required
  • Exceptional written communication skills in English
  • Fluency in Salesforce, Confluence, Google Suite, Zoom Meetings, and Asana are a plus

Perks

  • Equity stake in a well-funded growth stage company
  • A superb benefits package that supports health/dental/vision. We also provide annual subscriptions to Headspace, Ginger.io, and One Medical 
  • A focus on transparency. We have regular company meetings and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Although this perk is currently on pause, we can’t help but talk about it. SeatGeek employees receive a monthly ticket-purchase stipend, and we cannot wait to get back to safely attending the live events that we so dearly miss
  • Covid-19 Response: We’re not expecting employees to return to the office until July 2021 at the earliest. Once it’s again safe to do so, we look forward to welcoming people back to our offices.

 


SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.