Training Consultant

SeatGeek

New York City, NY, US
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 01/17/2021
  • Website: seatgeek.com
  • Company Address: 400 Lafayette St, Fl 4, New York, NY, 10003

About SeatGeek

Help the world experience more live. SeatGeek was built in 2009 as the only mobile ticketing marketplace created with fan experience top of mind.

Job Description

Our Client Services team at SeatGeek is responsible for the implementation and ongoing technical support of our clients using SeatGeek Enterprise Products & Services.

Reporting to our Head of Enablement Services, you’ll be working to train and enable both our internal team and our clients to better utilize our products and services

What you’ll do

  • Plan, facilitate and lead SeatGeek Enterprise internal and client training required for new hire onboarding, ongoing learning, new implementations projects and post-implementations project services as needed 
  • Share with clients ongoing best practices for system configuration and how they can use these configurations to accomplish their business technology goals
  • Design and create learning content associated with both internal and client training programs
  • Be a thought leader and expert product resource for our SeatGeek Enterprise Products including SRO, eSRO, SeatGeek.com, Amplify and SeatGeek Open distribution 
  • Collaborate with our teams globally at SeatGeek to identify training needs and respond to those with thoughtfully designed and executed training
  • Help coordinate SeatGeek Enterprise Training and Enablement program initiatives including but not limited to User Group Conferences, creation and publication of knowledge base articles, hosting of e-learning opportunities, etc. 

Who are you and what you have

  • Technically inclined 
  • Natural teacher, presenter, and trainer
  • Collaborative
  • 2+ years experience with client training in an enterprise SaaS environment
  • Ability to project manage your tasks including prioritization, communication, scheduling, and organization
  • Exceptional communication and collaboration skills
  • Fluency in learning management systems, presentation tools, and instructional design theories
  • Willingness to travel up to 50% of the time. This may include domestic or international travel

Perks

  • Equity stake in a well-funded growth stage company
  • A superb benefits package that supports health/dental/vision. We also provide annual subscriptions to Headspace, Ginger.io, and One Medical 
  • A focus on transparency. We have regular company meetings and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Although this perk is currently on pause, we can’t help but talk about it. SeatGeek employees receive a monthly ticket-purchase stipend, and we cannot wait to get back to safely attending the live events that we so dearly miss
  • Covid-19 Response: We’re not expecting employees to return to the office until July 2021 at the earliest. Once it’s again safe to do so, we look forward to welcoming people back to our offices.
 

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.