Senior Customer Success Manager

Karat

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/03/2021
  • Website: karat.com
  • Company Address: 1100 Northeast Campus Parkway Suite 200, Seattle, WA, 98105

About Karat

Karat conducts first-round technical interviews on behalf of companies like Indeed, Intuit, Pinterest, and Citrix. Our network of experienced Interview Engineers have conducted tens of thousands of technical interviews with software engineering candidates.

Job Description

The status quo for technical interviewing doesn’t meet the needs of candidates or hiring companies. Haphazard interview experiences, subjective evaluations, and lack of capacity and expertise mean too many companies miss their hiring goals and miss out on great software engineers. At Karat, it's our mission to create better outcomes for companies and candidates by making every interview predictive, fair, and enjoyable.  

Karat conducts first-round technical interviews on behalf of companies including Indeed, Atlassian, Intuit, Peloton, The New York Times and Wayfair. We do this through a community of Interview Engineers who are equipped with Karat's interviewing platform, battle-tested questions, and data-informed best practices. 

The result is highly predictive and fair interviews at scale that candidates truly enjoy. Karat has amassed the largest and most robust dataset of structured interview intelligence to produce never-before-seen hiring analytics. 

As the world continues to transition to virtual work, and the fairness of hiring practices in the tech industry come under greater scrutiny, Karat is uniquely positioned to be a valuable, strategic partner as companies transition to 100% remote hiring.

Founded in 2014, Karat is a privately held and venture-funded company based in Seattle.

Customer Success at Karat

Karat’s Customer Success team is committed to building highly strategic partnerships with our clients that grow through multi-year engagements, ensuring they get the most out of our product. You will be driven by providing the best possible experience for our customers, not by hitting quotas.  

As a Senior Customer Success Manager at Karat, you will deliver the hiring and analytical expertise that makes it possible for our clients to transform their hiring process into a competitive advantage. You will build trusted and deeply consultative, long-term partnerships with our accounts by delivering measurable value through data and insights. Working alongside sales, customer experience and product, you will be a key player in strategically engaging our accounts to ensure their success. 

This will be a remote position but you must be located on the East Coast to serve our client base.

Core Responsibilities

  • Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations 
  • Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals
  • Onboard customers to ensure they achieve success and quickly realize value with Karat’s solution and data
  • Develop cadence and drive adoption and engagement with customers
  • Provide data and insights to customers through analytics that will inform customer’s hiring strategy
  • Partner with Account Managers to handle a book of existing business focusing on renewals and building opportunities for up-selling into existing customer base
  • Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded

About You

  • 5-7+ years in Customer Success roles, Consulting or Account Management in an Enterprise Software context 
  • Demonstrated track record of handling large enterprise accounts with multiple stakeholders 
  • You’re a passionate client advocate - your customer obsession shows up in all that you do
  • Strong operational background with the proven ability to define and leverage business metrics to drive the customer journey. Track record of delivering results above expectations
  • Excellent executive level communication and presentation skills
  • Demonstrated passion for working with customers, helping them execute on implementation, success or expansion plans through excellent analytical, problem-solving, project management and technical skills

Benefits of joining Karat:

Changing the way technology companies hire will help break down the barriers that are holding back diverse engineering talent. While doing meaningful work is rewarding in itself, we also offer the following programs and benefits for all our full-time employees:

  • Competitive salary and benefits
  • Medical / dental / vision insurance 
  • Open vacation policy and a generous number of paid company holidays
  • Paid parental leave 
  • State-of-the-art equipment for your work station

 

 Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.