Business Operations & Strategy


Hong Kong
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 02/24/2021
  • Website:
  • Company Address: The River Building - Level 1 Cannon Bridge House, 1 Cousin Lane, London, , London, England, WC1E 7HJ

About Deliveroo

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

Job Description

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

What you will be doing:

You will drive data analytics that will directly inform strategic decisions for the commercial team, which includes our sales, account management, and restaurant support functions. We strive to act as a strategic partner to our restaurants, always looking for opportunities to drive growth. To do this, we need to be more data-driven, using insights we gain to make smarter and more impactful business decisions. The analytics associate will be at the centre of this.

More specifically, responsibilities include:

  • Strategic planning across sales, account management, and partner support
  • Create effective reporting and dashboards to review our key decisions and measure effectiveness
  • Identify customer trends and uncover areas of opportunity to support scenario planning
  • Analytical deep-dives into problems to understand the root causes and find solutions i.e. why did we see a steep drop in order volume in X area for Y restaurant, and how can we reverse the trend?
  • Support account managers with prepping data-driven presentations for high profile restaurant clients
  • Be the resident expert of all internal analytical tools (Microsoft PPT and Excel, Salesforce, Looker) and lead the efforts to improve adoption and usability of these tools for the wider commercial team
  • Project manage high impact commercial and cross-functional initiatives
  • Be the in-market POC for internal, international stakeholders for all things analytics 

Skills you'll need:

  • Minimum of two years work experience
  • Demonstrable skills in manipulating and visualising data. The key tools you will master are Microsoft , Looker and Salesforce. Knowledge of SQL is a plus. 
  • The ability to read a P&L and/or an understanding of cost and revenue
  • Track record of success running analytical projects that drive results (experience in a high growth business or start-up is a plus)
  • Experience influencing stakeholders at various levels
  • Be a team player, able to work cross functionally in a dynamic environment


  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Friday lunches on us from the best local restaurants 
  • Work with people who LOVE what they do
  • Meal allowance if you are required to work late
  • Free Deliveroo Plus - Free delivery and access to special offers

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.